Customer service representative, Graphic Designer Retention Specialist
Resume:
Curriculum Vitae For Tawanda
Address: *** ********* ***** ***********, ******
Contact details: adodpy@r.postjobfree.com
Cell: +263-***-***-***
Whatsapp: +263-***-***-***
PERSONAL DETAILS
NAME: Tawanda Clarence
SURNAME: Madondo
DATE OF BIRTH: 4 September 2000
GENDER: Male
RELIGION: Christian
MARITAL STATUS Single
NAIONAL ID NUMBER: 63-2174703 Q 42
PERSONAL ATTRIBUTES
Excellent communication skills
Highly motivated
Fast learner
Hard working
Has the Ability to work well with others
Detail oriented
Good public speaker
AQUIRED SKILLS
Dealing with calls in a highly professional manner.
How to act as the first point of telephone contact for a customer or guest.
Handling complaints in a diplomatic way.
Accurately updating customer records with information.
Responding to guests who have special communication needs, such as language difficulties or disabilities.
Quickly understanding a guest’s point of view and to empathize with them.
Able to respond and adapt to the needs of all customers/ guest.
Fully aware of all laws & regulations regarding data protection.
Quickly processing information.
Took a short online Graphic designing course
Stock management and merchandising
Trained in the room service and housekeeping department at Mandel training center
Skills
Creative Designing
Computer literacy
Housekeeping and room service
Merchandising
Multitasking
Customer service and communication skills
ACADEMIC QUALIFICATIONS
ORDNARY LEVEL: St John’s Emerald Hill 2014-2017
Subjects passed: 5
Agriculture: B
English: C
Geography: B
History: C
Literature: C
Communication skills PASS
Advanced level: 2018-2019
Literature pass
Family religious studies FRS pass
History: pass
Working experience
SPRINT-TMOBILE March -July 2021
Worked Customer service agent/Retention Specialist under Zimbabwean company Timsville Global BPO
DELTA BEVERAGES Mandel training center
From December 2019 to January 2020
On a casual fixed term contract in the housekeeping and room service department.
Telecel Zimbabwe
From January 2020 to September 2020
Customer service department dealing with inbound calls and providing technical assistance.
Halomart SPAR Greencroft
From September 2020 to February 2021
As a merchandiser in the sales floor department.
Mannah occasions October 2019 as a Graphic designer
References
St John’s Emerald Hill High School
P.O. BOX EH. 176
EMERALD Hill
Harare
Tel: +263 (4) 335 082
Cell: +263 481 114
adodpy@r.postjobfree.com
Mannah occasions
Miss Yolanda Taylor
Cell: +263-***-***-***
adodpy@r.postjobfree.com
Mandel Training Center
Mrs. Muzarakuza
Cell: +263-*********
SPAR GREENCROFT
MR C. Chandiwana
Cell: +263-********* or +263 773-***-****
TIMSVILLE Global BPO
MR Thembani Nkomo
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