CURRICULUM VITAE

SRINIVASA RAO BODAPATI

**/***, *********** ******,

Hyderabad-500057.

Phone #: 833*******

Email: adodh7@r.postjobfree.com

PROFILE

A confident and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multitask under pressure.An excellent communicator, can relate well with people at all levels and has the flexibility of working well as part of a team and on my own.Now looking to further an already successful career by working for a ambitious and expanding company.

CAREER OBJECTIVE

Seeking a position to utilize my skills and abilities in the Customer Service Industry that offers professional growth while being resourceful, innovative and flexible.

EDUCATION

●M.Com from Osmania University in July-1996.

●Post Graduate Diploma in Industrial Relations & Personnel Management.from Bhavan’s in April-1995.

TECHNICAL EDUCATION

●2 Years GNIIT in Software Technology and Systems Management from NIIT. (National Institute of Information Technology) in May -1998.

●MCP (Microsoft Certified Professional)

●MCSE (Microsoft Certified Systems Engineer)

●Brain Bench Certified Professional(for Windows 95 & 98 administration)

●SUN CERTIFIED PROFESSIONAL

●Software Testing and Game Testing Professional

SKILL SETS :

Front end Tools : VB 6.0, Visual FoxPro 6.0

Languages : PL/SQL, C

RDBMS : ORACLE 8,Sybase 11.03

Network OS : MS WINDOWS NT4.0, SUN SOLARIS 2.7,

LINUX

Desktop OS : WINDOWS NT WORKSTATION 4.0, Windows 95, 98 &

MS-DOS.

DBMS : FoxPro 2.6(Dos/Windows)

Testing Tools : Win Runner 7.0, QTP 8.2, QTP 9.2,Game Testing

Performance Tool : Load Runner 6.0

Management Tool : Test Director 5.0

Others : Type Writing English(lower)

EXPERIENCE SUMMARY

Trilogix Technologies(India) Private Limited (June 2011 – October 2012)

B-2,1ST Floor,Vikrampuri,Karkhana Road,

Secunderabad-

Technical Support Engineer

About Our Company :

Trilogix is involved in developing software for major pharmacies in USA. Parent company is Micromerchant Systems. It has developed softwares namely Primerx,PrimePOS and it is catering to all the needs of the pharmacies in USA.

Basically our Job involves providing Technical Support(Voice) over phone. My Job involves providing technical support-voice and installation and hardware and software installation . Providing and answering technical queries of the pharmacies.

●Responding promptly to customer enquiries in person or via telephone, letter, and

e-mail – always in a professional & efficient manner.

●Using the in-house system to record necessary information and instigate actions as

required.

●Dealing efficiently with questions and queries from customers.

●Keeping up to date with all the company's products, services and procedures.

●Directing requests and unresolved issues to other colleagues.

●Maintaining up to date paper and computer based files and administrative systems.

About Our Company :

Qtech Inc (Oct-2006 to May 2011)

Road No.7, Banjara Hills,

Hyderabad.

Senior Product Support Specialist/System Engineer.

About Our Company:

Qtech inc is involved in developing simple applications that transform smart phones into tools for jogging your memory by integrating your conversations and verbal notes into your daily working, searching, and phoning environment. QTech’s technology is designed and provided through partnerships with the world’s largest mobile carriers, VoIP service providers, and wireless telephone manufacturers.

reQall is a voice-enabled memory aid that seamlessly integrates your mobile phone, email, text messaging and IM into a powerful organizer, reminder system and productivity assistant. With reQall, you can capture your ideas, tasks and commitments before you forget—wherever you are. The service helps you capture ideas as they emerge, arrive on-time and well-prepared for appointments, share reminders with family and co-workers, retrieve relevant information at the appropriate time, and remember important events such as anniversaries and birthdays.

Role and Responsibilites

My role as Product Support Engineer/System Engineer is to provide Email/chatt

support to International customers. And the check the systems and the quality

measures and testing the Voip Devices.

Hosting Network India Pvt Ltd (Oct’2004 to Sept ‘2006)

(Subsidiary of Ecommerce, Inc,USA)

Pujagutta,Hyderabad.

Support Engineer.

About Our Company :

Ecommerce.com is our Parent company and ixwebhosting.com and

hostexcellence.com are the subsidiaries to it.

Role & Responsibilities:

My role as Support Engineer is to provide Email/chatt support to International

clients who come with Web-Hosting and Technical queries. Providing technical

support through chatt support and ticketing system. Providing online support for

various web hosting issues and technical issue solving the problem online. Issues

involve Domain registration, Name Servers, Oscommerce,Phpbb,Forums,Mysql,

Mssql,Pgsql,ASP,Asp.net,PHP,Perl,Dreamweaver,Coldfusion,Site

Studio,Frontpage,OBDC Database connectivity issues, Email issues and other

technical related queries.

SRL RANBAXY LTD (Aug’2003 to Sep ‘2004)

Himayathnagar,Hyderabad

System’s Officer/Logistics Officer

Role & Responsibilities:

My role as System’s Officer is to look the Window’s 2003 Server and the clients.

Regular Update of virus database,backup of data. We are working on

Centralization of data with Mumbai as the base and all the satellite labs getting

Connected to Mumbai Server.

Basically we have a inhouse developed project called LMS(Laboratory Management Services with Powerbuiler 9.0 as frontend and Oracle 9.0 as backend.) We need to install Oracle 9.0 clients on all the systems. My job involves maintainence of Server and clients and installation of the Oracle client on all the system.Configuring new pcs for the software.Defragmentation of hard-disks,data backup,it-related reports,centralization of LMS,Web-reporting,Web-MIS,and other it-related work.It involves the work of both hardware and software.

Agroha Co-Op Urban Bank LTD (Apr ’2001 to June ;2002)

Pathergati,Charminar,Hyderabad

EDP Executive/Clerk

Role & Responsibilities:

My role as clerk is to enter customer transactions into the system.

My role as MIS Executive is to take care of the bank server and take care of antivirus and regular backup.

Karvy Consultants Ltd (Oct’99 to Mar ‘2001)

Banjara Hills, Hyderabad.

Assistant Manager (Systems)

Role & Responsibilities:

. Resolving the issues over the telephone and by email.

Providing support for Windows, Macintosh and Linux issues.

Responsible for configure and test any new hardware and software.

Visit to client sites to help with installation, deployment, and troubleshooting.

VInstalling the software, operating systems and server operating systems.

Repairing and maintaining TCP/IP networking and hardware.

Mithra Agencies . (Oct’1998 to Sep ‘1999)

Panjagutta,Hyderabad.

EDP-In-Charge

Role & Responsibilities:

My role as EDP-In-Charge is to manage the Windows Server and the clients.Regular data backup and and it-related reports.

Elpro International Limited. (Aug’97 to Sept’98)

Hyderabad

System Administrator

●Managing network which is Microsoft based.

●Creating and Managing User Accounts for different department ( viz

Production,Quality Control,Stores,Accounts & HR.

●Training new users.

●Creating & Managing Local & Network Printers.

●Installing and fine tuning of the systems.

●Trouble shooting problems like users connectivity to the network,file

Maxivision Eye Laser Center (May ’96 to May ’97)

Hyderabad

Laser Technician/EDP executive/Customer Care Executive

●Performing Corneal topography and configuring laser machine for Lasik and

PRK(Photorefractive keratectomy) surgeries.

●Preparing MIS Reports.

Answering Patient calls and responding quickly to their requests.

●Being attentive to their needs

Swayam Software Solutions Pvt.Ltd (March’95 to Apr’96)

Hyderabad

Programmer/System administrator.

●Installing and fine tuning of the systems.

●Managing and Updating Office Sales Returns through Programming Using

Foxpro.

●Trouble shooting problems like users connectivity to the network,file

Restoration and printer problems.

PERSONAL DETAILS:

Name : Bodapati Srinivasa Rao

Father’s Name : Bodapati Chidanandam

Date of Birth : 28TH APRIL 1972

Nationality : INDIAN

Languages Known : ENGLISH, HINDI, and TELUGU

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