Unit Leader Service Person

RESUME

Ashish Pandey

Phone: +91-843******* ***********@*****.***

Languages Known: Hindi/ English/Kannada.

Qualification: B.Com Gitam University Pre-University St.Joseph College CAREER OBJECTIVES

To work in a challenging and responsible position in a dynamic programming organization through dedicated service with sincerity and hardworking, to enhance my knowledge with the latest techniques.

PROFESSIONAL EXPERIENCE

MyKaam – Bangalore ( Jan’21 - Present )

Designation: Business Development Manager

Trained graduates in entry-level job-relevant skill in blue-collar job sector in COVID times

Collaborated with on-field agents/ consultancies to train & source candidates with lost jobs

& prepared them to ace their next interview

Tied up with companies in sales, servicing, and logistics cutting their time in onboarding

& training.

Led the supply acquisition team to hunt consultancies based on geography and level of experience in turn to create a sourcing process of candidates in a revenue-sharing mechanism.

Led a two-tier team for mandates and agencies fulfilling their live demand with a 60 % fulfillment rate and 10 % bounce rate.

Co-ordinating with the product team to prioritize features based on business requirements and smoothen the sprint.

Analyzing funnels at a different stage of the user experience to strategically pick data and conducting experiments to increase conversion rate. NoBroker - Bangalore (Since Jun’19 -Dec’20)

Designation: Sales Relationship Manager L-2 (Jun’19-Oct’19) Servicing Relationship Manager L-2 (Oct’19-Feb’20) Special Task Force Partner Team (Feb’20-Aug’20)

Unit Leader Servicing Team (Aug’20-Dec’20 )

Led the floor and field management team to create a pipeline for 27000 unique paid customers to enhance user experience.

Driving a team of 35 FRM, 7 sales associate, and 14 servicing associates to increase the NPS by 35 points

Worked closely with the team members to achieve 2X customer per service person and 26% increased productivity

Successfully transitioned from a vendor aggregator model to an in-house model by setting up a team of 30 executives and 2 managers and devising a network of execution-based models from scratch in Maharashtra.

Received Rising Star Award for exemplary performance in both sales and service as an individual contributor.

Conceptualized marketing funnel by doing operation experiments and analyzing customer insights to increase conversions on the page Solyda Insurance Brokers- (ABU DHABI, UAE) (Since Sep’18 -Mar’19) Designation: Financial Advisor

Build and maintain a client base; keep clients informed about products and services such as life and health insurance, mutual funds, retirement plans, and annuities.

Provide knowledgeable financial guidance to clients to ensure that their retirement is customized to their financial needs

Co-ordinating with the underwriting team to be sure that client applications are being processed in the desired TAT.

Cold call potential clients based on acquired leads, client referrals, and web inquiries Educating in products and services for retirement and money management in the changing economy.

DUNIA FINANCE – (ABU DHABI, UAE)

Designation: Relationship Officer (Jan’18 -Aug’18)

To visit a minimum of 40 companies & shops daily. Selling Loans & Credit Cards, as well as getting appointments with the company head regarding Corporate services.

Maintaining a good relationship with Customers, able to deal with different Nationality Customers.

Meeting qualitative Targets & maintaining high performance AE GIS - (Bangalore, India) (May’15 to Aug’17)

Designation: Customer Service representative

Manage large amounts of inbound and outbound calls in a timely manner by following communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives and seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile and frequently attending educational seminars to improve knowledge and performance levels.

SKILLS AND ABILITIES

● Team Development skills.

● Good Negotiation Skills, to close the deals.

● Quality to educate about products & handle clients.

● Strategic thinking & acting.

● Analytical and communication skills.

● Positive thinking, Quick learner, Hardworking.

COMPUTER PROFICIENCY

● Operating System: Windows XP, Win 7, Win 10

● Google Doc, Google Sheets, Kibana, Freshdesk, UC Box

● Photoshop, Illustration

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