JACQUELINE DUNCAN

Career Customer Service & Experience Expert

JD

KEY SKILLS

Communication

Problem Solving

Organization

Fast-paced Thinking

Efficiency

Computer Applications

Time Management

Adaptability

Copywriting

Leadership

EDUCATION

B.A. / English Lit & Writing

Saint Mary’s College

Notre Dame, IN

2008 – 2012

CONTACT

Email:

adode5@r.postjobfree.com

Phone:

574-***-****

Address:

2301 Lexington Ave 200-1C

Elkhart, IN 46514

ABOUT THE APPLICANT

A digital native with a passion, appreciation, and academic foundation in the English language. Bachelor of Arts in English Literature and English Language. Currently seeking opportunities. Accepting contract jobs, short- term, or long-term positions. Willing to relocate anywhere in the contiguous United States for the correct position.

EXPERIENCE

Division ‘A’ Parts Representative

Forest River Inc Middlebury, IN Aug 2020 – Feb 2021

Responded to incoming inquiries from customers regarding products

Assisted in department-wide re-organization effort post inventory

Assembled team to re-structure online customer experience Freelance Copywriter & Copyeditor

Varied Clientele Remote Jan 2019 – Aug 2020

Crafted a variety of articles for different clients across several fields

Topics of expertise include but are not limited to: o Digital Media, Video Games, Streamer Culture, Nerd Culture, Computers & Software, Fashion, Animals (Pets), Crafts, Travel, Budgeting/Money Management, Food, Wine, Home

Entertaining, Technology, Health, Weight Loss, Beauty, Cosmetics, Chemistry, and Miscellaneous

Created content ranging from comfy to corporate per client request Service Coordinator

Springwise Facility Management South Bend, IN Aug 2018 – Dec 2018

Assisted in software enhancement to remove inaccurate bug

Reworked corporate organization of net gain data to better track information from year-to-year

Eagerly took on side projects upon request from higher-ups Customer Service Specialist

Liberty Mutual Insurance Mishawaka, IN Jan 2016 – May 2018

Field incoming customer inquiries regarding insurance policies

Attained comprehensive knowledge of insurance laws and regulations

Assisted in billing operations and payment handling

Self-motivated to achieve and surpass listed metrics

Participated in company sponsored volunteering in community

Contact this candidate