Outbound Customer Service

Customer Service Agent, arise, August ****-MarchStruletz

Andrew

561-***-**-** **************@*****.*** 4001, orlando Florida 32806 SUMMARY

Hardworking and knowledgeable of tech well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. SKILLS

• CRM

• Needs Assessment

• Billing Inquiries

• Account Management

• Customer Service

EXPERIENCE

2020

• Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.

• .

• Managed high-volume of inbound and outbound customer calls.

• Educated clients on how to navigate company systems and work within established frameworks to obtain desired services. EDUCATION AND TRAINING

North Miami

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