Quality Manager
Resume:
Bert D. Cook Jr.
Wake Forest, NC 27587
Cell: 919-***-**** E-mail: ********@*********.***
KEY TRANSFERABLE SKILLS
Product Development
ISO 9001 / TS 16949 / AS9100
Competitive Sales Analysis
3 to 6 Month Design Cycle
Communication / Presentations
Leadership / Team Building
Customer Relations
Strategic Planning
Six Sigma
Lean Manufacturing
Project Design Support
Multi Facility Operations
Inventor
High Volume Manufacturing
Electrical / Mechanical Engineering
Research and Development
Prototype Equipment
International
Quality Manager
UTC Collins Aerospace (Kidde Fire Protection System Wilson, NC
2011 – 2020
Kidde Fire Protection System is one of the world’s leading suppliers of fire protection and safety systems products for civilian and military aircraft.
In charge of Electronics (Smoke, Flame, Controller), FireX (Bottles), CFD (continuous fire detection system) GV (Ground Vehicles) product lines.
Communicated with customers (Boeing, Lockheed, Northrup, Air Bus, Gulfstream, BAE and Israel Airlines) and government representatives (FAA & DCMA) on quality requirements and assuring conformance.
Prepared agenda and maintained status of weekly phone calls (4 years) with Northrop, Lockheed and BAE.
Analyzed returns / production failures to determine root cause, containment, MRB and issue NOE (Notice of Escape) and CAPA when applicable.
Leader of continuous improvement team in the execution of the UTC corporate improvement strategy through tracking SRR, OTD, FPY, QCPC activity.
Provided technical support and issued failure analysis reports for Kidde MRO (Maintenance Repair Organization).
Conducted Layer Process Audits (Cal stickers, 5S, ESD, FOD, WI, Operator Certification)
Instructor for annual ESD & FOD training.
Tracked - Operator IPC-610 or J-Std 001 soldering certificate status and training.
Created 109-page Northrop Aesthetic Standard included accepted paint defects, FOD in optics & connectors, metal dents / imperfections.
Supported supplier quality issues with customer / production.
Involved in Zero Defect program at Boeing and Northrop.
Witnessed Engineering qualification, laboratory testing for product certification, DOE and sign off.
Approved FAI at local office and product transfers to Malaysia and India.
Quality sign off for all facility drawings, Electronic Work Instructions, applicable QMS procedures.
Traveled to India multiple times transferring the latest generation of smoke detector and silicone heater technology for production ramp up.
Participated in internal and external quality audits and updated report status of QMS compliance to management.
Consultant
DEFOND NORTH AMERICA
Raleigh, NC
2009 – 2011
Visit customer manufacturing sites for reoccurring quality issues. Ensure that performance and quality of products conform to established standards and ensure lasting customer satisfaction.
Quality Director
DEFOND
Hong Kong, China and Germany
2006 - 2009
Involved with specialty and high-volume Contract Electronics Manufacturing, Electronics Manufacturing Services, Automotive (switch and sensors), Surface Mount Technology, Printed Circuit Board Assembly, electromechanical equipment, plastic injection molding, instrumentation & control and metal stamping. Defond has over 13,000 employees between HK and 3 manufacturing facilities in China plus manufacturing facilities in Italy and Germany.
Defond Automotive Group & BJA Automotive Group (China / HK / Germany)
Quality & Manufacturing Director
Located in Hamm, Germany 20% and HK/China 80%. Report to Vice President of Corporate Affairs in HK.
Provide day-to-day leadership for quality and manufacturing of all automotive switch products.
Lead continuous improvement programs plus review production yield, line efficiency and scrap rate.
Visit European automotive customers following new development, delivery schedule and complaints.
Develop quality programs following VDA 6 and ISO/TS 16949.
In charge of Continuous Process Improvement and “Zero PPM” strategy across all Business Unit Groups.
Direct 15 quality managers and 450 staff consisting of SQA, QA engineers, Production QA & QC staff.
Responsible for the implementation and ownership of Quality programs both internally and with suppliers.
Develop and implement methods and systems to assure production teams receive support in quality planning, inspection techniques and sampling methods, statistical analysis, manufactured devices and equipment plus documentation.
Designed and built QA metrology lab including environmental chambers / RoHS / vibration / FA.
Final approval of all failure analysis and corrective action reports.
Audit production lines frequently for procedural, work instruction, safety, ergonomics and worker efficiency.
Work with purchasing to assure suppliers are capable and reliably providing quality products.
Manage the transition of new product development projects and product transfers to the manufacturing floor through the development of tooling, equipment, and process design, documentation, validation and training.
Conceive and carry out Design of Experiments to identify material performance, identify root cause failure and insure product quality.
Interface with customers and outside vendors tracking, on time delivery / performance.
Travel to customer factories in Asia, USA, Mexico, Canada and Europe touring manufacturing lines and understanding how Defond’s product integrates into the finished product and listen to customer problems and complaints. Report to management, engineering and quality groups’ customer concerns frequently offering a technical solution.
Participate in customer factory visit for new product builds.
Mentor young engineers’ in customers’ expectation on design, performance and quality.
EDUCATION / CERTIFICATION
Bachelor of Science in Electrical Engineering, Wentworth Institute of Technology, Boston, Massachusetts.
Associates Degree in Electrical Engineering, Wentworth Institute of Technology, Boston, Massachusetts.
Six Sigma Certificate 2007
Contact this candidate