Service Representative Sales

Alase Oluwafolakemi Janet

No *, Olatunji, Ogudu Road, Ojota, Lagos State

Phone: 081-***-***** / adod9z@r.postjobfree.com

Customer Service Representative

Providing Exceptional Service… Building Loyal Relationship… Solving Problems… Increasing sales.

Dynamic customer service professional experienced in both call centre and retail store settings.

Productive relationship builder: excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

Highly professional-dependable, reliable and able to perform duties with minimal supervision. Experience

Toyil Integrated Services Limited Ogba Lagos State 2012 Customer Service Representative

Answered order placement calls from customer accounts.

Maintained and updated customer account information.

Maintained company data records in compliance with rules and regulations.

Responded to customer inquiries pertaining to product operation.

Notified appropriate departments of product and service failure complaints.

Addressed customer queries in coordination with other appropriate departments. Green Francis Limited Garki FCT Abuja 2018

Customer Service Representative

• Performed system troubleshooting in response to customer input on product operations.

• Maintained and updated customer database files to ensure full accuracy of stored information.

• Assisted in training new employees and cross-trained with other departments.

• Scheduled technician repair appointments at customer request.

• Researched and resolved problems and customer questions regarding payment history.

• Documented all work activity in appropriate databases. EDUCATION

Oduduwa University Ipetumodu Osun State

BSc. Computer Science

2014-2017