JAY H. CAREY

**** *. ************ **.

Chandler, Arizona 85226

480-***-**** Cell

adod9n@r.postjobfree.com

SPECIALTY AREAS:

Network /Client support including, implementation, documentation, troubleshooting of multi-vendor systems, and client ticketing system / communication support.

CompuCom / T-Systems North America – support T-Systems network and clients 2015 to 2020

Support of network and HP Service Manager ticketing system

Work with client support managers and network engineers to support network upgrades and client changes

Meet with clients to determine request requirements

Analyze equipment capability based on client ask, create change scripts, open/close change tickets, create required change documentation

On-call support and monitor ticketing system alerts / problems

Equipment – Cisco NX-OS switches, Juniper and Fortinet FW’s, F5 Load Balancer

HP Consult to American Express - support AMEX Network Asset Refresh Project 2012 to 2015

Work with Project managers and AMEX engineering on each year’s projected Equipment Refresh list to determine feasibility. Network analysis for determining methods to upgrade chassis or modules or remove from the network with minimum or no outage.

Create scripts, open/close change tickets

Upgrade Cisco 6500 switches from CatOS to IOS code.

Troubleshoot and repair network production issues related to Phoenix facilities.

Maintain test lab for testing of spare parts, configurations and scripts.

Maintain inventory for projects and spare EOL equipment for sites.

Equipment – Cisco Switches, Routers.

Large Brokerage Institution – BT/INS Consult to Charles Schwab 2010 to 2012

Firewall project to protect primary and backup data center data repositories. One of a team of engineers that determined the design on how the Juniper SRX-5800 firewalls would be incorporated into the data centers. Analysis of existing environments and development of firewall configurations to meet environment needs and security department policies. Assisted in the development of logging servers and scripts to extract flows reports for policies creation.

Large Brokerage Institution – BT/INS Consult to Charles Schwab 2009 to 2010

Multiple projects:

Upgraded Network core distribution layer from 2GB to 10G.

Upgrade Cisco 6500 switches from CatOS to IOS code. Conversions included upgrading switches from Sup1’s with 1GB uplinks to Sup720-10G-3C with 10GB uplinks.

ILO upgrades from CatOS with Sup1’s to IOS using Sup2’s.

DNS cleanup along with updating Network standards and pertinent documentation.

Large Brokerage Institution – BT/INS Consult to Charles Schwab 2009 to 2009

Multiple projects:

Using CiscoWorks to push new Syslog standards to 700+ network devices.

Design, configure, and implement new Development Lab.

Upgrade Cisco 6500 switches (L2 & L3) Sup1 and Sup2 modules to Sup720 modules in primary and backup data centers in production and development environments.

Large Internet/Cable Communication Company – BT/INS Consult to Comcast of Denver 2008 to 2009

One of a team of engineers assigned to re- IP addressing on UBR, Cisco, and Motorola cable modems across the United States. This required creation of scripts to validate push of new IP’s down to end user cable modems and coming back active on thousands of downstream units per large cable modems.

HealthCare Institution – BT/INS Consult to St. Joseph Hospital 2008 to 2008

Analyzed Wireless network and created report documenting issues and costs to upgrade in multiple Hospitals across the Southwestern U.S.

Designed, configured, and implemented Cisco Switch and Router upgrades in multiple Hospitals in the Southwestern U.S.

Analyzed Computer room and IDF environments and specified new A/C, UPS, and electrical requirements in multiple Hospitals in the Southwestern U.S.

Large Brokerage Institution – BT/INS Consult to Charles Schwab 2006 to 2008

Project manager coordinating activities for upgrading Cisco 5000 series to Cisco 6500 series switches in multiple locations spread across the United States.

Managing, interviewing and obtaining resources across the U.S. for various site upgrades.

Worked with engineers in development of configurations, implementation, and troubleshooting.

Large International Shipping Service- INS Consult to DHL 2006 to 2006

Technical lead performing manual application mapping and dependent applications. Information acquired to create the mapping was pulled from the Web Database, application personnel, server installation teams, server monitoring group, and network support. Results were a comprehensive application specific map detailing all aspects of the layer 2/3 network that the application relied on to function.

Large Brokerage Institution – Lucent/INS Consult to Charles Schwab 2004 to 2006

Project technical lead. Involved data collection and physical audit of analog and data circuits at 43 sites (large and small) distributed across the USA. The physical audit required locating, training, and coordination of resources from 12 offices across the United States. Data collection and analysis involved communicating with multiple Telco’s to acquire CSR billings and comparing to the customer database along with the physical audit results. Results produced discrepancy lists that were used to determine cost savings and correct inventories.

Medium Mortgage Institution – Lucent/INS Consult to CountryWide Financial 2003 to 2004

Project technical lead for analysis and documenting large Nortel campus network.

Software utilized was HP Openview, Tivoli, Optivity, and Solarwinds. Hardware was Nortel 8100/8600 Ethernet switches, BayNetworks Token ring hubs, IBM MAU’s and a variety of other vendor products for routing and bridging using hubs, switches, DSU’s, CSU’s, and modems.

Large Mortgage and Banking Institution – Lucent/INS Consult to Washington Mutual Bank 2002 to 2003

Analysis and modification of Banks existing Change Control policies, procedures, and how they affected the deployment and coordination of several large nationwide network projects.

Software utilized – MS Office suite, IBM VTAM, TSO, INFOMAN, Citrix and Nortel VPN client.

Large Brokerage Institution - INS consult to Charles Schwab 1999 to 2002

Project technical lead for analysis, design, and implementation of new routed SNA network to multiple Stock Exchanges.

Software utilized – IBM: CICS, TSO, VTAM, MVS, Tivoli, and Netview. Cisco: EIGRP, STUN, and BSTUN. Hardware utilized – Cisco 7500 and 3620 routers, Cabletron Ethernet switches and Token ring hubs, Sync protocol converters, DSU/CSU’s, Matrix switches, IBM OS/390 and 3745 FEP’s.

Manufacturer/Distributor – INS Consult to AVNET 1998 to 1999

Project technical lead and project manager for analysis of Router and SNA networks. Designs and proposals created to integrate the two networks. Managed two additional subcontractor teams during project, one IBM cable tracing/documenting and other creating Visio’s of existing IBM network.

Software utilized – IBM CICS, VTAM, Netview, ATUNMON, NPDA, and NLDM. Protocols - Cisco ATM, IGRP, EIGRP, STUN, BSTUN and DLSW. Hardware utilized – Cisco 7500 routers, Cisco Catalyst 5513 switches, IBM OS/370, 3745 FEP’s, Amdahl FEP’s, Matrix switches, and a variety of IBM 3174’s and terminal emulation devices.

ADVANCED SYSTEMS CONSULTANTS (MICROAGE /ASC) 1996 to 1998

Senior Systems Engineer at American Express AESCP complex

Responsible for infrastructure support of approximately 4,000 nodes within a single facility. Managed the

design, development and support of infrastructure uplifts within the facility. -Troubleshoot problems using

Sniffer, Optivity 7.0 on HP Openview, Optivity on Windows ‘95, and routers to determine application and

hardware issues. Resolve network infrastructure problems and escalate PC or UNIX based problems to

appropriate team members. Recommend redesign of existing network areas to provide fault tolerance and review

designs/configurations from Systems Engineering for impact on the Customer Service Center.

Supervisor of Infrastructure Support Team.

Planning, design, and implementation of 2 network back bone upgrades within complex.

IP address management, and Hub image and configuration management

Network monitoring with Netscout Probes and Network General Sniffers.

Install, configure, and manage Bay Networks 5000, 3000, and Centillion products.

Setup Cisco Catalyst 5500 switches for complex, while learning CWSI and ATM Director management software.

FIRST INTERSTATE BANK /WellsFargo 1991 to 1996

System Consultant I

Member of Central Support team providing network monitoring tools for Level I and II support. Duties also

included Level II and III support for Corporate Data Center Wan/Man/Lan for a 170+ router network. Troubleshoot

LAN problems utilizing Fluke Lan Meter and Network General Sniffer for FDDI, Token Ring and Ethernet segments.

Accomplishments:

Designed and implemented a 100+ rack network farm to support the Wells Fargo Bank & Co. and First Interstate Bank network consolidation.

Redesigned Voice, Data (SNA) and LAN/WAN topology for First Interstate Bank’s 27 floor Plaza complex.

Finalized establishment of corporate standards on IP addressing, and network security.

Installation and configuration of routers and hubs using Token Ring, Ethernet and FDDI topologies.

Developed and maintained network designs on behalf of Network Engineering.

Developed and implemented network design and infrastructure for Server Farms.

Wiring Vendor Management (Datel, ACI, AIDCO, AZD, and Teknon).

Negotiate volume pricing with suppliers (Graybar, Anixter, Vertex, Sync Research, MicroAge, Racal Milgo, (APC) American Power Conversion, etc.).

Assist Management with fiscal year budget process.

Participate in design reviews.

Network Consultant

Network Consultant for the implementation of assigned voice and data communication projects (very large and

complex) which included determining project requirements; design solutions; cost estimates; scheduling of vendors for

implementation and monitoring projects to completion. Design and redesign new and existing Token Ring LANs.

Provide technical assistance to project coordinators. Maintain accurate documentation on all assigned projects. Provide

objective and accurate communication of the status, issues and direction of projects. Manage multi-regional generation

of Network Service Requests (NSRs).

Equipment:

Synoptic 3030, 3000, 5000, 2715 Hubs, Cabletron MRXI and TRXI Hubs, CISCO 7000, 4500, 3000, 2500 routers, DSU/CSU’s from 56k to DS-3 and Frame Relay circuits, Racal-Milgo Excalibur DAP’s for point to point, switched, and multidrop circuits.

Standards:

Set wiring, labeling standards using CAT3, CAT5, pull and blown fiber. Facility planning infrastructure layout. Established equipment, rack and cabinet standards. Review new technology for possible integration and future migration of LAN and mainframe communications.

Shift Supervisor/Lead Technician IV.

Responsible for shift operations, including, but not limited to, monitoring the operation of the communications

network involving data, and voice circuits. Responsible for complex testing, analysis and repair of all network elements.

Report, track, and document all network problems using network reporting tools. Interface with users and vendors to

identify and resolve network malfunctions. Train and supervise technical support personnel, prepare evaluations of shift

personnel, and participate in the evaluation and testing of new hardware products.

Accomplishments:

One of three Timeplex Link II corporate administrators.

Converted facility T-1s to US West SHNS OC-3 network.

Redirected SDLC traffic across LANs by utilizing SNAC units. Installed and programmed SNAC management software.

Implemented new operational procedures of upgraded network.

Instituted documentation of network facilities and established on-line data base for company-wide access.

Responsible for network restructuring.

HOME SHOPPING NETWORK 1990 to 1991

Data Communications Engineer II.

Responsible for supervision of day-to-day operations, administration, system hardware, fault isolation of

equipment and facility problems. Oversee installation of new equipment, interfaced with equipment vendors, trained new

hires, provided technical guidance and training to current staff.

Operated various vendor equipment including Timeplex Link II, X.25 pads, NP-100E, TS40, Cabletron Ethernet Hubs, Raycom Fiber Mux, Unisys CP2K FEP, Stat. Mux, Modems, DSU/CSU, and switches. Digilog 820 Analyzer, oscilloscope, and break-out boxes.

Accomplishments:

Instituted emergency dial backup procedures for T-1 Data Link failures.

Implemented monitoring procedures of Timeplex T-1 equipment.

Revised Shop Operating Procedures for Data Communications Department.

Administered Maps and instructional procedures for installation and operation of new applications.

Education:

ST. LEO COLLEGE

Business Management with accounting and Computer Science minors. 3.7 GPA

UNITED ELECTRONICS INSTITUTE

Completed a one-year curriculum with a 4.0 GPA.

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