Management Experience, Staff hiring, selection and training
Resume:
******@*****.***
Contact Profile
• Management Experience with various service and hospitality industries
(private for-profit corporate and social enterprise)
• Organization: Adept at scheduling meetings, preparing presentation materials, recording and encoding information and following up on action items
• Problem-solving: Possess strong quantitative problem-solving and prioritization skills
Key S k i l l s
Education
Bachelors Degree in Business
Administration – Management
Northern Alberta Institute of
Technology – Edmonton, Alberta
Masters Degree in Business
Administration – Undergraduate
Bulacan State University –
Bulacan, Philippines
Bachelors in Science of Commerce
Major in Computer Science and
Information Systems
Centro Escolar University –
Bulacan, Philippines
RACQUEL TORRES
P rofessional E xperience
OFFICE AND OPERATIONS MANAGER
St. John`s Institute – May 2019 – August 2020
• Delivered programming, sponsorship and all social enterprise cost-centres
(housing, food services, facility rental), including preparing promotional materials for print and social media, all on an extremely low budget.
• Provided daily, monthly and annual financial administration, plus oversight of office operations, building maintenance and repairs.
• Revised and updated policies and procedures for all aspects of the organization
• Maintained official records and documents, ensuring compliance with federal, provincial and local regulations.
• Planned work activities and took independent action in controlling quality of work performed.
• Designed and implemented practices and processes including record keeping, financial monitoring, allocation and control of resources.
• Ensured the strategic use of human resources by providing the most effective and efficient delivery of service to clients.
• Recruited, employed and released personnel, contractors and sub- contractors.
• Notified the Board of operations and financial performance and other relevant information on a monthly basis.
• Promoted an environment that fostered quality improvement and a culture of safety for staff and residents.
Strong work ethic
Strong administrative skills and
attention to detail
Proficient computer skills
(Microsoft Office, Quickbooks,
Google)
Good communication skills (Oral
and written)
Ability to work with people with
special abilities
RACQUEL TORRES
Professional Experience
EVENT MANAGER
St. John`s Institute – March 2017 – April 2019
• Communicated and corresponded with internal and external clients for the purpose of obtaining details for each special event in-house and off-site.
• Hired and scheduled contracted staffing for each event (over 300 events per year)
• Outsourced materials and rentals (dry goods, décor, etc.) needed for special events from external suppliers.
• Set up and prepared (and oversaw set-up and preparation of) all events and festivals; take-down and clean up.
• Worked with clients and bookkeeper to create quotations, invoices, process and track payments, etc.
• Recorded and modified contracts, quotations and special requests for client, bookkeeper and Executive Director.
• Posted and regularly updated (daily) several forms of social media and content management systems (including but not limited to: Twitter, Facebook, Instagram, Word Press); created content and compiled photos and materials, uploaded information about upcoming events, workshops and pictures of each event.
• Worked independently and/or as part of a team, assisting when and where necessary, with ultimate regard for the goal to be achieved and respect for the institution and organization behind it.
• Collaborated within the organization and other community organizations for the volunteer program.
• Changed focus quickly and easily, while maintaining control of multiple events simultaneously
• Took full ownership of each project assigned and took personal responsibility for its outcome.
• Passionate about the job and take pride in the success of the organization and institution.
• Manpower training (training schedule and coordination)
• Organization of employee files, documentation and monitoring of training performance according to their online training and actual performance.
• Make sure that all marketing promos and programs are properly implemented in the store and staff is knowledgeable about it.
• Manage production flow (inventory and ordering management, production cost) and quality control standards.
• Coordinated and scheduled manpower training
• Documented and monitored training performance according to employees’ on-line training and actual performance; organized employee files
• Ensuring that all marketing promos and programs are properly implemented in the store and staff is knowledgeable about them
• Managed production flow, including inventory, ordering, and production cost, and quality control standard
• Monitored production, service and food safety standards in the store and ensured consistent compliance.
• Managed production quality, ensured compliance with standards and best practices for attaining Gold Standard
• Managed inventory
• Knowledgeable on financial and business analysis; led monthly reviews and sales analysis report
• Managed Crew Training System. Focused on hiring, training documentation, and organization.
• Planned, documented and monitored career training and development and performance appraisals
• Led payroll monitoring and filing.
• Monitored and managed customer service quality to Gold Standard including personalized greetings and ensuring key steps were followed by crew.
• Evaluated customer survey and feedback and documented assessments and necessary action plan.
• Initiated different marketing programs and developed local franchise marketing promo to advertise and increase sales and brand awareness in the trade area using different marketing tools, market trend analysis and customer surveys.
• Established good customer relations through different community outreach programs and school tie-up events.
• Built incentives and motivational programs for staff to heighten morale and create a more harmonious working environment.
FOOD SERVICE MANAGER
Tim Hortons – December 2013 – October 2016
RESTAURANT MANAGER
Jollibee Foods Corporation – December 2003 – November 2011
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