Customer Representative Office Assistant

Julia Kolano

P.O. Box ****

Garden City, ID *****

c. 208-***-****

e. *****.******@*****.***

OBJECTIVE

To utilize personal, computer and organizational skills in a creative, challenging environment resulting in increased professional responsibility.

EXPERIENCE

Admin. Services/Evidence Technician City of McCall Police Dept. McCall, ID • Jan. 2017 – Present The Administrative Services & Evidence Technician works independently under the supervision of the Information Services Supervisor. Administrative tasks: Greeting and assisting with walk-in reports, questions, and ink fingerprinting. Answering non-emergency calls and transferring them to the appropriate department or officer. Supports the department operations by performing various tasks such and keeping the lobby bulleting board updated, supplies are ordered and stocked (cleaning supplies, office supplies, officer equipment, and most important the coffee is stocked). Maintains the City Dog License Spreadsheet, creates or updates the annual renewal letter and mails out the notices, collects the payments and sends out the new dog tags. As well as keeps the spreadsheet current for logging the required rabies vaccinations. Keeps the NCIC Validations spreadsheet up to date. When there are validations to be sent, letters would be created and mailed. If not received have the Chief sign off on a separate letter to have the item removed from the NCIC database. Parking and City Code paper citations, maintained calendar for letters to be sent out, and infraction citations for non-payment were issued. Filled out ITD forms for tow truck companies when vehicles were towed. Send files and digital evidence to the City or County Prosecutors. Also emailed ALS packets for the officers when they had DUI’s to ALS in a timely manner. Notarized documents for the officers, and the public. Evidence: Create, package, send and ship evidence packages to the appropriate labs as well as sort incoming mail and evidence packages. Date and research incoming records requests as well as gather and send Duces Tecums to the appropriate parties. Collect & move digital evidence submittals to the digital vault. Record digital evidence in evidence program FileonQ. Scan all reports and supporting documents into Laserfiche and fill out metadata templates, using document scanner. Obtain packaged evidence from lockers, log in FileonQ, print labels and put in the correct location. Utilize programs: PreLog, FileonQ and ATF.

Coordinate with DEA and local agencies for advertising and publications for the National Drug Take Back day event.

In progress: Learning new database software; Spillman, also in the process of taking NIBRs classes and training. Completed: Restricted Level of ILETS/NCIC training. Local Option Tax Administrator City of McCall McCall, ID • September 2016– January 2017 Front Desk: Answered multiline phones and transferred to the appropriate person or department. Greeted walk in customers, answered questions, collected utility payments, and park reservation applications and payments. Sorted incoming mail, opened and cash receipted payments. Balanced till in the mornings and evenings. Ordered office supplies for City Services. Kept office supplies and equipment stocked, as well as made coffee for the office.

Local Option Tax Administrator: Set up new accounts, printed tax licenses and created paper files at that time. Collected and entered payment information in LOT program and then forwarded payments to Julia Kolano

another person to cash receipt. Answered incoming calls. Went to events to education vendors regarding the Local Tax. Also contacted short term rental owners and companies and informed them of the LOT Tax as well. Coordinated LOT committee, received and organized grant application binders. Scheduled LOT grant presentations. Maintained LOT Grant Spreadsheet and coordinated with Finance for release of payment.

Administration Specialist Midas Gold, Inc. McCall, ID • October 2012 – March 2015 Daily provided administrative support to the HR, AP and other departments. Filing: HR documents into files then file alphabetically into the cabinets. AP documents: such as purchasing and shipping receipts, packing slips, fuel receipts, delivery records and maintenance. Mail: picked up, sort and distributed. Office Presentation: water plants, general organizations and cleaning. Employee Rentals: scheduled staff nights and housekeeping. Travel: coordinated all flights, hotel and car arrangements for employees. Fleet: maintained schedule and maintenance. Weekly office tasks: typing meeting minutes and distribution; answer phones and relay to appropriate person; keep track of office inventory, order if need. Time cards: gathered, entered into a spreadsheet and forwarded to HR. Monthly: Complete office newsletter. Remote Business Support Associate Voice Curve ID/OR • April 2012 – August 2012 Provide phone-based and software enabled business support services for clients. This is done with IP based phones provided working from my home office. Requires to be comfortable with technology, people, and a flexible team environment. Knowledgeable with computers, software and phones. Notary Public McCall, ID • March 2009- Present

Provide part-time mobile notary services in a five-county region, in response to market demand. Notarize a wide array of documents for more than 50 state and national signing services. Schedule appointments with Title companies, signing companies and borrowers by phone, e-mail, or through my web site. Created professional print and Web marketing materials, resulting in increased queries and signings. Background-checked; hold errors and omissions insurance; bonded. Maintain all business-related files and records.

Office Assistant Creed Noah Real Estate Company McCall, ID • December 2006-February 2012 Receptionist to phone and in-person office guests. Supported up to 15 real estate agents and three co- owners, in three offices. Placed agents’ listing entries in Mountain Central and Intermountain MLS systems, creating listings flyers for their marketing packages, adding new listings to online advertising. Developed professional template and implemented online advertising program for the company, resulting in increased calls regarding the listings. Designed listings ads in local real estate books and magazines for all offices. Created, updated, and published listings flyer for each office. Updated company Web site with new listings. Created office handbook to document McCall Office Assistant procedures. Trained office assistants in two offices.

Customer Service Representative Napa Auto Parts Coeur d’Alene, ID • August-November 2006 Communicated with mechanics and staff to take, fill, and deliver auto parts orders. Required investigative skills to utilize parts coding and shelving system. Delivered orders to customers’ locations, processed returns, and stocked parts shelves.

Secretary/Front Desk Auto Center Northwest Hayden, ID • July 2006 Greeted customers, answered phones, scheduled appointments, handled cash and typed/printed receipts. Inventoried and ordered parts. Drove parts to and from vendors. Stocked office supplies; food, cleaning products in main store.

Julia Kolano

Financial Services Assistant Cash AdvantEdge Coeur d’Alene, ID • May-June 2006 Approved or denied signature and payday loans. Entered customer information on the computer. Used phone for verification of files. Involved cash handling from safe to drawer to customer. Required math proficiency.

Account Manager Rent A Center Coeur d’Alene, ID • July 2005-May 2006 Presented a professional image during interaction with customers, both on the phone and in person. Established accounts; required attention to detail. Coordinated deliveries and presentation of rental items. Managed and maintained accounts. Required phone and computer aptitude. Customer Representative Office Max Hayden, ID • December 2003-May 2005 Office Max Puyallup, WA • February-December 2003 Fulfilled customer printing requests in the Print and Document center: sales, desktop publishing, layout, editing, proofing, typing, filing. Coordinated orders with external vendors and shipping companies. Required strong customer service skills and attention to detail and deadlines. Also cashiered, offered sale of product assurance program to customers, and stocked shelves. SKILLS

Proficient in Microsoft Word, Excel, Outlook, PowerPoint and Publisher; and Adobe Photoshop. Design and write professional letters, documents, signs, and marketing materials. Confident with high-speed production photocopiers, fax machines, 10-key calculator and print production equipment. COMMUNITY

Professional National Notary Association

Personal I enjoy working with people of all ages. I excelled during three years of American Sign Language training, and enjoy leisure time with fishing, crafts, drawing, and choral singing.

EDUCATION

Diploma, Professional Secretary Career, 2009 Penn Foster Career School, Pennsylvania Diploma, 2002 Puyallup High School, Puyallup, Washington REFERENCES

Available upon request.

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