ANDREA FRICK

Manassas, VA *****

adod8i@r.postjobfree.com

540-***-****

CAREER HIGHLIGHTS

Over 30 years of experience working in diverse retail sales and customer service environments.

Excellent problem solver and highly adaptable in a fast-paced, customer oriented work environment.

Bilingual – Portuguese and English, conversational Spanish.

PROFESSIONAL EXPERIENCE

Kaiser Permanente (Manassas,VA), Nov 2020

Greeter/Screener

Provided a friendly welcome to staff, patients and visitors.

Conducted initial screening and screening questionnaire.

Directed patients to appropriate area in facility based on their needs.

Enforced proper physical distancing and maintained following established guidelines.

Provided proper hygiene (hand sanitizer) and mask to staff and patients.

Helped Spanish speakers signing in for their appointments.

SOCTelemed (Reston,VA), Feb 2020 – Aug 2020

Call Center Coordinator

Answered inbound calls to initiate, cancel, and update tele-consultations.

Prepared tele-consultations such as testing cameras and making sure video carts were in correct patient rooms.

Called facilities to request to push images to SOCTelemed system for doctors to review for the consultations.

Assisted doctors with requests such as asking for a nurse to be in the room for the consultation or calling facilities to send additional imaging.

Responsible for attaching patient history and physical, most recent medical notes, medication lists and imaging to patients’ files.

Advantage Solutions (Gainesville, VA), Feb 2019 - Sept 2019

Demo Supervisor

Trained staff on proper sales, safety and hygiene as it related to company products.

Engaged with customers face-to-face to complete sales transactions.

Responsible for ensuring all required procedures were followed during product demonstrations.

Conducted research and analysis to determine which products made the best candidates for customer demonstrations.

Advance Health (Chantilly, VA), Jul 2016 – Jul 2018

Member Services, Communications, Quality Assurance Coordinator

Coordinated member appointment reminders and rescheduling.

Provided multilingual interpretation for in home member appointments and medical evaluations.

Provided essential patient health evaluations to doctor’s offices for ongoing patient care.

Certified as training mentor for new employees.

Responsible for auditing and evaluating representative phone calls with members to ensure quality and accuracy.

A.C. Moore (Ashburn, VA; Falls Church, VA), Feb 2014 – July 2016

Custom Framing Designer-Head of Framing Department

Communicated and drove marketing efforts to customers.

Supervised framing associates to ensure proper performance to improve sales.

Worked with customers in assisting them with designing custom frames for art work, memorabilia, and pictures.

Managed daily framing department operations including shipping and receiving.

Helped to increase department sales numbers through re-emphasis on customer satisfaction and retention.

Michael’s Arts & Crafts (Reston, VA), Sep 2013 – Oct 2014

Clerk and Customer Experience Manager

Maintained customer satisfaction by providing problem-solving resources and solutions.

Managed and developed a customer service staff of fifteen.

Improved customer service quality through training, customer surveys, and education of staff in customer service techniques.

Developed and planned monthly events and classes special occasions and customer hands on experiences.

Routinely placed in charge of store operations including following closing procedures, depositing nightly deposits and security the store.

Computing Technologies, Inc. (Fairfax, VA), Mar 2012 – Apr 2013

Visa Applicant Specialist/Customer Service Agent

Assisted people with applying for American Visas.

Coordinated appointment schedules between clients and U.S. Embassies in their home countries.

Helped people with solving documentation problems and directing them to the proper resources to answer their questions.

Kohl’s (Sterling, VA), Feb 2010 – Mar 2011

Sales Associate

Responsible for the Beauty Department and assisted in the Jewelry Department.

Assisted customers with product selection and customer service.

Provided hands on instructions and product demonstration.

Kalamari Service (Porto Alegre, Brazil), 2007- 2008

Customer Service

Provided computer product information.

Assisted customers with online ordering and status information.

Arco Iris Bookstore (Porto Alegre, Brazil), 2005 - 2007

Owner, Head Book Keeper

Handled diversified Accounts Payables/Receivables and expense control procedures including bank and account reconciliation, cash receipts, disbursements, finance charges, billings, invoicing, purchase order/inventory verification, charge-backs, rebates, and preparation of daily bank deposits.

Coordinated inventory purchasing and returns with distributors and publishers.

Planned and coordinated employee training.

Managed daily store operations.

Três Piramides Bookstore (Porto Alegre, Brazil), 1993 - 2005 Manager

Managed cashiering activities in areas of purchasing, returns and exchanges, and enforced store policies.

Worked with vendors concerning pricing, availability, buy-backs, and special orders.

Worked directly with customers to provide assistance and to resolve problems.

Maintained and management product inventory, deliveries and pickups, purchasing, quality control, and product placement.

EDUCATION

Bachelor of Science (Law) – UniRitter Private University of Southern Brazil (Canoas, Brazil) – 2006

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