Customer Service Captain
Resume:
Alexandra Perlman
Brooklyn, NY *****
**********@*****.***
Summary
Highly motivated, adaptable professional,
passionate about customer service.
Results-focused, problem solver with 10 years of
experience in sales and leading small to moderate
sized teams. Enjoys finding creative solutions in
customer service, looking to transfer skills into
other initiatives.
Experience
OCT 2019 - MAR 2020 (Left due to COVID)
SHUN, New York, NY - Captain
● Responsible for leading a small to moderate
team on the floor, providing support
wherever needed.
● Effectively and immediately communicated
issues, providing creative solutions.
● Maintained high sales of high end wines and
spirits.
JUL 2018 - SEP 2019
Temple Court, New York, NY- Captain/Jr.
Sommelier
● Catered individual guest experiences,
creating rapport with clientele.
● Created education materials for my
teammates.
● Initiated sales and oversaw proper service of
wines.
APR 2016 - JUL 2017 (Restaurant closed)
Fusco, New York, NY- Head Bartender/Captain
● Created a custom and inventive cocktail
menu.
● Managed the bar through service, finding
creative solutions to customer service
problems.
● Assisted in buying and inventory for the bar.
● Responsible for staff spirit and wine
education.
Education
AUG 2011 - MAY 2015
Arizona State University, Tempe, AZ -
Psychology B.S.
NOV 2019
Court of Master Sommeliers - Introductory
Level
Certificates
2021
Google Professional Certificates - Project
Management
2021
Google Professional Certificates - Data Analytics
Skills
● Problem-solving
● Organization
● Critical thinking
● Research
● Data Analysis
● Proficient in Excel
● Agile
● SQL
Languages
● Fluent in English
● Intermediate in Italian
Interests
● Runs a small rooftop community garden in my
building.
● An avid reader, especially in fiction.
● Learning Italian
Contact this candidate