It Support Triton

RAHULRAVINDRAGHOSALKAR

QualificationsforDesktopSupport/ITExecutive/ITAdministrator/SystemAdmin

ProfessionalSummary AhighlySolution-Oriented,AnalyticalandaccomplishedITProfessionalWithNineyears of

ProgressiveexperienceinTechnicalSupport;alsohavingabasicknowledgeofDomain andDNSServerLevel1.

Skils

Desktop,Laptoprepair Routing&Switching

VISTA(CinemaIndustry) NetworkPlanning

Softwarelibrarymaintenance MicrosoftWindows10,7,etc.

Anti-virussolutions Mobiledatadevicesinstalation

Opera(HotelIndustry) Wirelessrouterconfiguration

Triton(hotelIndustry) LeadershipQuality

Wilingtolearnnewtechnology SoftwareTroubleshooting Work_History ITExecutive. 15/2/2021toCurrent

UniversalHighSchool--Mumbai

(VidyaVikasEducationTrust)

ITAdministrator 27/1/2020to14/2/2021

PVRCinemasLtd.–Mumbai

ProvidingSupportincludingIntranetdevicesandstaffonseriesofdaytoday action,

EitherfacestofaceorusingRDP.

VistaSoftware(CRM)SupportandUpdateindaytodayactivity.

CheckCentralizeScalaPlayersandbackendsystemindaytodayworking activityor

Generateticketifissue.

C102,HaridwarGanga,AgashiVirar(W) (H)932-***-**** (what’sapp)+919*********

PerformingDailySQLDatabaseServerbackup.

Activityperformingonwindowsserver2012R2,MSSQLserver2012,SQLServer ManagementStudio.

Updatedatabackupandrestoreactivityaftereveryrelevantchangeswildone.

Daily,WeeklyandMonthlyperformanceReportandVistaandvendorrelated report.

WeeklyMovieScheduleandchangeonpriorityinpriceandrescheduling, Ticketingprice

CardpaytmandpinelabRelatedissues.

Vistakitchenrecipeandpriceupdateandsupportrelatedissue.

POSButtoncreatesandremovesonPrioritybasis.

ResponsibleforITinventorymanagementandsupport.

IISconfigurationonnewpackageandscriptupdate.

Responsiblefordaytodayprintersharingdatasharingactivityandsupport.

SinglepointofcontactforalITissues.

MonitoringofInternetLines.

Ensure100%ofUptimeofalsystems.

Computer&Networking 30/10/2019to23/1/2020

ThreeEssComputerTechnologyPvt.ltd.–Mumbai

ExperienceinHandlingSitedesktopproblemdiagnosisandtroubleshootinghandle Multiplebranddesktopsandlaptops

Printersharing,servicing,photostatemachinehandling.

Workstationsetupandmaintenance.

Wirelessnetworkmaintenanceanddatasecurity.

Inventorymanagementsystemmigrationandoptimization.

Excelentwrittenandverbalcommunicationsskils

Employeelaptopsmartphoneandtabletsupport

Understandcustomersqueriesandprovidesolutions.

Workonmultiplesitelocationlike“WorldlineIndiapvt.Ltd”“thelalithotel”

“hansaraj

Morarajipublicschool”

ComputerITExecutive/DesktopSupport 05/2012to06/2019 MalvernInternationalColege–Kualalumpur

Maintained99.9%uptimeoncompanynetworksthroughcarefulandpreventative Maintenance.

Resolvevirusandmalwareissueswitha99.9%successrate.

Resolved4-8technicalsupportinquiriesperday.

Setupequipmentfor80Workstation,includinginstalingcablesandhardware.

UsedtightVNCforLocalRemoteSupport.

Instalsoftwareandoperatingsystemson200(includinglab)companycomputers.

Setupandconfiguredhardwareandsoftwareoncompanyequipment.(ACCAExam, UBS

Andingressaccesscardsystem)(RegisteredACCACoordinatorandInvigilator)

ManagetheHRpayrollsystemrestoreandbackup.

ResponsibletopreparedAccessandforEmployeeandgiverightpermissionto enter.

Handleattendancesystemandmonitor.

Maintainedaccuratehardwareandsoftwareinventories.

Restoreddata,operatingsystems,files,documentsanddrivers.

BuiltandrepairedHP,DELLandLenovocomputers.

Trainedinternalusersandrepairingandresolvingrecurringissues. ChipLevelLaptopEngineer 8/2010to

03/2011

MediaComputerCentre–Mumbai

Undertakerepairingworksforthelaptopsandremoveitsmalfunctioning.

Identifythenatureandreasonsoffailureofthecomputersystem.

Repairthehardwarecomponentsofthelaptopandreplacethedefectiveparts.

Examinethevisualcomponentsandmakesurethescreenportraysclearpicture.

Ensurethelaptopsprovideloudandclearaudioquality.

Replacethenon-functioningkeysofthekeyboardandensureitssmoothoperation.

Testtheequipmenttoanalysetheextentofthedamagesustainedbythelaptop.

Repairtheaudiovisualsystemsofthelaptopsandupgradethemtoenhanceits Efficiency.

Makesuretheprocessoroperatesspeedilyandwithoutinterruptions.

Examinetheelectricalcomponentstoensurealwiringsarewelconnectedand usable.

Makechangestotheconfigurationofthesystemstomakethemcompatiblewith Software.

Instalavarietyofsoftwareondemandfromtheusersandensuretheysuitthe system’s

Configuration.

Technicalexecutive InstalationEngineer 06/2009to

07/2010

TikonaDigitalNetworkspvt.Ltd.–Mumbai

Maintained99.5%uptimeoncompanynetworksthroughcarefulandpreventative Maintenance.

Resolve5-10outsidetechnicalsupportinquiriesperday.

Performbackupandrecoveryduties.

Instaled,configuredandupgradedruckuswirelessrouter,Nano-station,related Software’sandrelatedperipherals.

Troubleshootnetworkrelatedproblemsfortheendusers.

Systemimageandsoftwarebyutilizingthecustomerscripts.

Carriedoutinstalationreportedrequirementsmeetingtimelimits.

Resolvedproblemsinsideaknownservicelevelagreementtimeframe.

Providedend-usertrainingonnewinstalationsandansweredquestionsand concerns.

Maintainedinternetissuesparingrecordrequirements.

Maintainedahighqualitysanitizedjobsite.

Work_History ExecutiveMBA:IT(Year2014-2015)

KarnatakaStateOpenUniversityMysore–Mumbai,India(PartTimeStudy)

Courseworkprojectreport(sub:DMS,structuresystemA&D,E-commerce, ERP)

Projectviva-voce

DiplomainCOMPUTERTECHNOLOGY(Year2012-2014)

MalvernInternationalColege–KualaLumpur,Malaysia(FulTimeStudy) Bachelorofcommerce(Year2006-2009)

UniversityofMumbai–Mumbai,India(NalandaColegeFulTimeStudy)

Bachelorofcommerce(Year2006-2009)

UniversityofMumbai–Mumbai,India(NalandaColegeFulTimeStudy) DiplomainComputerHardware&Networking(year2006)

St.Angelo’sComputers–Mumbai,India(FulTimeCourse)

Courseworkincomputerstructureandassembly

Courseworkincomputernetworks

ProfessionalCertification

MCSA(server2012r2):MicrosoftCertifiedProfessional

VMwareDataCentreVirtualization5.5

VMwareEducationService

CiscoCertifiedNetworkAssociate(CCNA)

NexpertsAcademy–Malaysia

PersonalInformation

Cosmopolitantravelerwiththeabilitytobuildstrongrelationships.Enjoytravel with

Family,Bolywood&actioncinemaandadventuressports.

Nationality:Indian(borninThane,Mumbai) DOB:30-03-1987 Maritalstatus: Married

Relocation:wilingtorelocatebothdomesticandinternational. PersonalInformation English Professionalworkingproficiency

Hindi Fulprofessionalproficiency

Marathi Nativeproficiency

Guajarati Professionalworkingproficiency

Malay Professionalworkingproficiency

CurrentResident:Mumbai(Maharashtra)

Currentresident:Mumbai(Maharashtra)

ResidingStatus:Citizen

References: AvailableonDemand

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