BROOKE LUCAS
*************@*****.***
Skills Summary
Team oriented, customer service skills, Microsoft-Exel-Word trained, sales experience, quick books, finance, Human Resources
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Education
Degree / Date of Graduation
High school graduate at Nordonia class of 2016 kept 3.2 average GPA. Studied Business management at Cuyahoga community college.
Experience
Name of Employer
October 2016
August 2017
Sales associate at tnt tanning employed by Ashley White
Day to day basis included filing, answering phone calls, and selling monthly memberships to new clients as well as keeping ongoing memberships with existing Clients.
September, 2017
November 2018
Sales associate at massage envy employed by owner Cara Flynn
Day to day basis includes answering phone, filing, greeting clients and receiving intel. Use of Microsoft and Meevo which is the system they use. Also selling monthly memberships to new customers.
December 2018
May 2018
Leaf filter employed by Katie Horelocher
At Leaf Filter I worked in a call center where I would handle inbound and outbound calls. Handling customer inquiries, dealing with concerns or problems and reporting them to the correct service field.
November 2018
June 2019
Bank teller at Citizens bank
At Citizens bank, I would handle withdrawals, deposits, closing out accounts as well as making referrals to a banker.
November 2020
April 2021
Human Resource Coordinator at Godiya Home Care
At Godiya Home Care I interviewed, and onboarded employees. I also ran payroll, scheduled employees, and helped with marketing for the company.
Hiring manager & retention coordinator at Home Instead
At Home instead I recruited talented employees. I helped with scheduling as well as handled complaints from employees and clients. I assisted in onboarding, and trainings
Volunteer work around summit county such as safety town which I did in the years 2014-2016. I also volunteer at food banks, and my church for community fish frys.
Awards and Acknowledgements
Throughout high school and college I’ve got awards of being best team player and well as being most versatile. I played college softball at Tri-c which is when I got the team player award. I got that award because I know how teams work and should work. As well as the most versatile I got because even if I have one task at hand I’m always wanting to do more. I have experience in many categories, including payroll, HR, and marketing.