Monitoring SME, Solarwinds

Sensitivity: Internal & Restricted

Syed Abdul Basheer

email ID: *********@*****.***

Mobile no: +91-996*******

Objective: To have a challenging career that demands accountability & result oriented approach, which gives access to innovation, creativity & provides challenging work conditions and to achieve good progress in my career through all my best subject, knowledge, skills & great teaching efforts. Professional Experience: Total of almost 9 years’ experience and currently working as a Lead Administrator in Wipro Limited, Bangalore.

Highlights of Qualifications:

• Expertise in Designing, implementation, integration, administration, support, and operation of the Orion Solarwinds platform including Network Performance Monitor, Network Configuration Manager, Server & Application Monitor, Net Flow Traffic Analyzer and IP Address Manager

• Strong accomplished experience in Unified communication products like Mitel, Shore Tel, Cisco Unified Communication Manager, Cisco Unity,

• Expertise in the use of network management protocols (e.g. SNMP, SNMP Traps, WMI, Syslog, ICMP, Net Flow etc.)

• Understand new business requirement from Client and work with each Team to achieve Business Goals.

• Knowledge of and experience with LAN/WAN and Data Center environments, including servers

• ITIL Foundation certified (Service Management)

• Possess strong interpersonal skills

• Possess excellent verbal and writing skills

Work Experience

Wipro Limited:

Client Loreal

Duration Feb 2021, Till date

Description Designing the solution and deploying monitoring tool Solarwinds (Network Management tools) with NPM, NCM, NTA and VNQM as per client requests

Define a standard set of policies (retention, Polling and standard set of monitoring as per the modules deployed).

End to end implementation of the tool

Out of box reporting as per client request

Preparing of all the High level designing and SOW.

Configuration of Availability and Fault monitoring.

Integration of Event Management tool Microfocus

Designing Custom Poller with Custom Poller MIB expressions, Variables, and Custom Poller Policies using custom SNMP MIB OID’s for custom parameter monitoring.

Planning for complete global implementation in the project

Creating Modern Dashboard views to client

Sensitivity: Internal & Restricted

Client ADM, Trane technology and National grid

Duration On Going Projects

Description Working as Pre-Sales Engineer. My role is to provide Demo to end customers and owning RFP. I guide them with Orion modules as per their infrastructure

Planning and Approving the SMTD’s

Planning with customer to implement new requests for the project

Suggesting Customer the right tooling feature to reduce both workforce and best solution

Script base monitoring and API integration to make sure the licenses are not utilized

Review Orion and optimize its performance

Provide expertise to detect and verify network faults

Implementations of Modern Dashboard views to client Client Here Technology

Duration April 1st, 2021, Till date

Description Installation of infrastructure monitoring tools Solarwinds (Network Management tools) with NPM, NCM

ScienceLogic being a new tool has been marked as future SME for science logic.

Administration of new tool with day-to-day activity

Preparing of all the High level designing and SOW.

Configuration of Availability and Fault monitoring.

Integration of Event Management tool Ops Genie

Onboarding out of box Access points using the MIBS file in science logic

Deploying Backup of all tooling servers and database servers Client Harman International

Duration July 15th, 2019-March 31 2021

Description • Implementation of Monitoring tools.

Installation of infrastructure monitoring tools Solarwinds (Network Management tools) with NPM, NCM, NTA, SAM and IPAM.

Installation of Solarwinds High Availability.

Upgradation and Migration of Solarwinds Infrastructure to latest supported platform and its modules.

Preparing of all the High level designing and SOW.

Configuration of Availability and Fault monitoring.

Integration of Event Management tool

Optimizing resources for client to bring in benefits to the customer

Out of box custom pollers monitoring to bring in whole of infrastructure under monitoring

Taking scheduled Backups on switches, router and WLC with SolarWinds NCM

Creating Network Diagram with Network Atlas Utility for LAN/WAN Diagram

Creating custom reports. Working closely with other departments to provide them with current and historical statistics

Sensitivity: Internal & Restricted

Cognizant Technology solutions

Period – September 2012 – July 2019

Role – Tools Admin & ITSM lead

Responsibility –

• Solarwinds Implementations (NPM, NCM, IPAM, NTA, SAM), troubleshooting and support

• Integrations between Solarwinds and Zenoss

• Solarwinds Orion SDK implementation

• Working closely with service design team, reviewing and providing inputs for process simplification on tools such as ServiceNow

• Handling Incident & change process transitions for new customers/Projects.

• Carrying out the User acceptance testing (UAT) of the new projects.

• Extending support by training people who are new to change governance.

• Designing, capturing and building the process documents

• Verifies completeness of RFCs, Conducts ongoing review of all RFCs.

• Creating changes, checking for backlogs and change closure as per the SLA

• Acting as a Focal point for Incident Management Process and day to day queries regarding incidents.

• Manage all P1 and P2 (Major) Incidents and ensure minimal disruption to the service

• Responsible for speedy restoration for all incidents

• ShoreTel phone system implementation across different sites within UK

• Contact Center Implementation

• Wall Board implementation with different matrices

• Various system up-gradation

• Solarwinds support with complete installation and implementation

• Integration between Solarwinds and Zenoss tool

• Third Level Support

• Data Center Support & manage new device installation

• On boarded new sites part of new site migration

• Manage escalated UC problems, performance troubleshooting, drive service quality, and drive vendor

• To Guide team members in solving new issues

• Have a good experience in people management.

• Multi-vendor Interop testing and troubleshooting.

• Understanding the customer requirements and implementing the idea in a prescribed way Educational Qualifications: Have pursued Bachelor of Engineering in Mechanical Engineering stream with aggregate of 66% from SIR M.V.I.T college

Sensitivity: Internal & Restricted

:

• Positive Attitude towards Work Culture.

• Constructive questioning: good at identifying all the necessary criteria.

• Strong analytical, problem solving and decision making skills

• Sound engineering knowledge and experience to enable effective appreciation of the customer’s requirements and the environment in which the solution will be required to operate.

• Disciplined, Hard Working, Innovative, Sophisticated.

• Adaptable to Changing Work Environment.

• Strictly Adheres to the company policies.

• Able to Deliver Results in Critical Situations.

• Fluency in Communication.

Training and Certification

• ITIL Foundation certified (ITIL V3 Service Management)

• AWS – Solution Architect

• Solarwinds Certified Professional (NPM)

• CCNA

• SCRUM Fundamentals certified

ACHIEVEMENTS & EXTRA-CURRICULAR ACTIVITIES:

• Nominated for ‘best newcomer’ & ‘Customer Appreciation’ at Cognizant Technology based on performance.

• Active member in Cognizant Outreach Team.

• Part of Cognizant ITIS fashion Team, Skit Team.

• Have achieved multiple wall of fames

• Official host for Cognizant

• Been into event management at Cognizant.

Personal Details

Father’s name : Syed Azeezulla Ahmed

DOB : 25/04/1991

Gender : Male

Nationality : Indian

Languages Known : English, Hindi, Kannada, and Urdu. Hobbies : Travelling, Listening to Music.

PLACE:

DATE: (Syed Abdul Basheer)

My Strengths and Key Skills

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