Living Manager Quality Assurance

SHIENNA MICHEL

**************@*****.*** 623-***-**** Avondale, AZ 85392

My name is Shienna Michel, 35 years of age. I have been a certified caregiver for 16 years. I worked at Royal Oaks life are a community for 6 years. I've been an assisted living Designated Manager for 2 years at Royal Oaks. I am hardworking and motivated certified caregiver with 16 years of experience and record of success in healthcare. Solid history balancing team performance, customer service. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

— I am scheduled to take my state board for Manager for assisted living in two weeks

— I have an updated food handlers card

— I have my CPR and First Aid

Medical records management

Specimen collection

Regulatory compliance

Performing patient intakes

Monitoring fluids

Collecting vital signs

Patient relations

Grooming and bathing assistance

Quality assurance controls

Documentation procedures expert

Calm and level-headed under duress

Collecting specimens

Helping with medication

Infection control procedures

Caregiver Designated Manager Royaloaks Lifecare Community - Sun City, AZ 08/2015 - Current Trained employees on additional job positions to maintain coverage of roles at all times. Assigned tasks to associates to fit skill levels and maximize team performance. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.

Delegated work to staff, setting priorities and goals. Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.

Treated associates with fairness and respect, providing recognition of accomplishments. Obtained, recorded and reported patient vital signs as needed for medication administration. Responded to patient alarms and needs-assessment requests to identify course of treatment. Medina College Philippines 2007

Bachelor of Science: Nursing

Summary

Skills

Experience

Education and Training

Contact this candidate