ELIZABETH
JACOBO
jacoboelizabeth****@g
mail.com
Aurora, IL 60506
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. PROFESSIONAL SUMMARY
Swan Family - Care Giver
Aurora, IL • 05/2020 - 07/2021
Babies R Us - Call Assistant
Naperville, IL • 01/2017 - 03/2019
WORK HISTORY
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
•
Engaged patients in meaningful conversation,
socialization and activity while providing personal care assistance.
•
Determined specific needs and provided most
appropriate level of services for patient well-being.
•
Shopped for groceries regularly in order to keep house stocked with necessities.
•
Answered calls,and emails per day, addressing customer inquiries, solving problems and providing product
information.
•
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
•
Offered advice and assistance to customers, paying attention to special needs or wants.
•
BILLINGUAL
SKILLS
Personal Hygiene
Assistance
•
• Social Perceptiveness
• Time Management
• Critical Thinking
• Service Documentation
• Problem Solving
Understanding Customer
Needs
•
Data Entry and
Maintenance
•
St. Augustine College
Aurora, IL • 04/2019
GED
EDUCATION
Fluent In English And Spanish