Customer Service

PROFESSIONAL SUMMARY

Retail Sales Associate with more than 6 years in the retail industry. Areas of expertise include sales and customer relations. Now, determined to change career in the IT industry where I can utilize my Microsoft Office expertise and continue to develop an excellent career.

SKILLS

Certification in Word and Excel 2013

Type 50 wpm

Excellent communication skills

Customer service-oriented

Flexible

Works well under pressure

Ability to work in a fast-paced environment, multi-task, fast learner

Works well as a team player and independently

ISI Management System

WORK HISTORY

Computer Lab Assistant Intern 03/2017 to 06/16/2017

SUNY/ATTAIN LAB - New York, NY

Archiving Students Enrollment List and confirming their original enrollment date in the computer – using the ISI Management System.

Assist in registering students for classes

Garment/Pattern Cutter 11/2010 to 01/2011

Only Hearts Ltd - New York, NY

Cut garments and patterns for designers and pattern makers.

Sewed appliqués on garments by hand.

Sales Associate 08/2007 to 10/2007

Estee Lauder - New York, NY

Audited at the end of the day.

Organized and displayed merchandise.

Maintained appearance and cleanliness of facility.

Data Entry Clerk 07/2006 to 08/2006

JP Morgan Chase - New York, NY

Entered taxpayers’ information into database for processing.

Ensured accuracy of new entries by verifying computerized data.

Customer Service Associate 08/1999 to 07/2006

JC Penney - New York, NY

Assisted in training new sales associates.

Managed computerized cash register and processed credit applications.

Obtained customer information and ordered merchandise for special orders.

EDUCATION

Bachelor of Science: Business Administration, 08/1987

Mercy College - Bronx, NY

CERTIFICATION

Certification in Word and Excel 2013: Microsoft Office Specialist 2016

ATTAIN LAB – New York, NY

Certification in PowerPoint, Access and Outlook 2017 - Present

ATTAIN LAB – New York, NY

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