Angila Jackson *** Jobin ave

Cornwall,Ontario

K*J 3L1

613-***-****

adocnq@r.postjobfree.com

Summary

I have at least 15 years of customer service experience. In restaurants, Retail stores and on telephones. I learn as I go and because of that I was able to move up In all these di erent environments. I have become a sales trainer, a keyholder, a shift trainer and manager. I hope with this resume you can see no matter what I do I give 100%

EXPERIENCE

McDonalds, Cornwall,Ont.-shift manager

February 2018-present

Manage crew with meeting requirements for shift. Watching our labour during the shift. Communicating with other managers and salary managers. Opening the restaurant, closing out cashes. Doing our deposits and deposit pick up and working every department in the restaurant. Tim Hortons, Cornwall, Ont.-overnights crew

February 2015-2018

Only 2 crew ran the store from 10pm-6 am. We would take orders, make the orders, cook, prep for the morning crew. Clean the whole store front to back. Do dishes, deal with customers even when there are complaints or errors. Keep track of waste and follow food safety laws Dollarama, Cornwall,ont.-keyholder

2008-2009 and 2013-2015

Opened and closed the store,closed and opened cash, did z readings and deposits. When the store manager was away, the store did schedules and dealt with upper management. When I was crew I stocked shelves, unloaded skids.

Teleperformance Inc., Cornwall,Ont.-Customer Service 2006-2008 2010-2012

Worked with customers with their bill,services,and equipment Listened to their needs and sold the proper product or helped to save money

Learned to de-escalate issues

After 6 mths was o ered a sales trainer position and trained a group of 25 to listen and upsell di erent products or services. I Had to work with upper management to learn new products and techniques to bring out to floor. We also had to be creative and come up with incentives and prizes for sta to want to try.

SKILLS

Cash handling accuracy

Organized and Detail oriented

Hard worker( take pride in my

work)

Quick learner (like learning

new things)

AWARDS

Food handling certificate

First aid certificate (needs

renew)

Team trainer at

Teleperformance and

McDonalds

Manager at Mcdonalds

Keyholder at Dollarama

LANGUAGES

Read and write only English

Startek Canada, Cornwall, ont.-Customer Service

2009-2011

Answering Customer questions and addressed problems and complaints Helped customer select products or services that suit their needs or lifestyle

Ridgewood Ind., Cornwall,Ont. General labour

1996-2003

Fast paced assembling line for furniture

Setup line for each product ranging from a couple hundred to thousands of units

I boxed and wrapped each unit

Stacked on skids and wrapped for storage

Worked on the mill side drilling and cutting each piece EDUCATION

C.C.V.S-Cornwall,Ont.-Grade 13

1989-1993

Emphasis on science and restaurant management.

Received and science award when I graduated.

Work with our chef in after school events in catering Opened a restaurant cafeteria in high school

Art and Technique Hair school-Cornwall,Ont.-Trade

1995 (8 mths)

Learned to cut and style hair. Perms, colors, wash Facials, manacure,.wax, ear pierce,

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