Management Quality Direct Service

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

CYNTHIA

BREEDLOVE

C

** ***** ******, ********, ** 41141, 304-***-****, *********.*****@*****.*** Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented.

Willing to take on any task to support team and help business succeed. Offers strong [Skill] and [Skill] abilities. Schedule management Quality assurance

Home Health Aide May 2021 - Current

Panhandle Support Services Kenova, WV

Provided companionship to disabled or senior citizens. Cooked, cleaned, ran errands, took to appointments when needed.

Direct Service Provider April 2013 - November 2020 Prestera Center for Mental Health Huntington, Wv Assisted with client nutrition by shopping for healthy ingredients and preparing balanced meals. Encouraged patient independence with caring support for personal hygiene and mobility needs. Kept all areas clean, organized and in line with company professional standards. Helped team handle high-volume work by prioritizing tasks and organizing supplies. Organized effective medication plans to keep clients current with prescriptions. Home Health Aide November 2012 - June 2018

Panhandle Support Services Kenova, Wv

Improved client nutrition by carefully monitoring and preparing specialized diets. Helped home-bound individuals maintain dignity by assisting with personal hygiene and care needs. Kept spaces clean and inviting with regular cleaning, trash removal, and laundry assistance. Promoted mental health with stimulating activities and conversation. Maintained clean home environment, changing linens, washing laundry and cleaning spaces. Home Health Aide March 2011 - November 2011

Right at home Ceredo, Wv

Helped home-bound individuals maintain dignity by assisting with personal hygiene and care needs. Enhanced wellbeing of individual clients with personalized support for social, mental, and physical needs. Supported individuals with advanced conditions such as Alzheimer's and Parkinson's. Direct Service Provider June 2009 - October 2010

Prestera Center for Mental Health Huntington, Wv Improved patient care and outcomes through close collaboration with healthcare team. Provided clients with communication assistance, typing correspondence and obtaining information from outside sources.

B

EDUCATION

Encouraged patient independence with caring support for personal hygiene and mobility needs. Assisted with client nutrition by shopping for healthy ingredients and preparing balanced meals. Enhanced customer satisfaction with fast, knowledgeable service. Kept all areas clean, organized and in line with company professional standards. Customer Service Provider January 2006 - November 2008 Fanueil Huntington, Wv

Managed customer calls efficiently in a fast-paced call center environment. Delivered fast and friendly service regarding questions and service complaints. Followed up with customers to offer additional support and check resolution satisfaction. Explained promotions and special offers to customers. Documented, researched, and resolved customer service issues. Maintained customer satisfaction by addressing customer needs and resolving concerns. Answered [Number] inbound calls each day to handle various concerns, set appointments, and close sales. Handled customer inquiries, billing questions, payments, and service requests. Resolved customer grievances consistently, collaborating with team members to achieve creative solutions. Professional office Administration June 1992

Huntington Junior College of Business, Huntington, Wv

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