El Cajon Customer Service

STEPHEN P. POEHLMAN

*****.********.****@*****.***

**** ***** *** *****, ** Cajon, CA 92021

619-***-****

PROFESSIONAL OWNER/DRIVER

Member Manager • Operations & Management • Franchisee • Small Business • Professional Driver

Business Development • Revenue Generation • Strategic Planning • Relationship Management

Increased Productivity • Business Growth • Top Safety Rating • Maintenance Expert

Multiple Driver of the Month • C/S Surveys Top Marks • Exclusive Driver Assignments

WORK EXPERIENCE

POEHLMAN 414 SERVICES, LLC

Member Manager Oct 2006 - present

Professional Driver

●Achieved a zero % accident rate for 15 years…

●Generated a 97% customer point to point on time performance record…

●Added additional drivers offering 24/7 client service…

●Awarded contract by U.S. Olympic Committee to be provider of choice for training center…

●Generated exclusive provider contract for “The Arc Program” for mentally challenge youth…

●Grew exclusive rider request by 10% year over year…

●Increased safety margins with proactive maintenance scheduling…

●Expanded customer service offerings through widened service area coverage...

●Offered additional client offerings to be flexible using technology as a touch point…

EDUCATION

San Diego Mesa College 1986

●Couse Work in Business Administration

OPTIONAL, TECHNOLOGIES, KEYWORDS

Microsoft Office, Samsung Tablet, Google Maps, Client Records, Small Business Records, Vehicle Maintenance, Scheduling, On Time Performance, Safety Margins, Client Care, Customer Service Standards, Personal Driver, Contract Driver, Airport Operations, Event Planning, Local and Long Range, Repeat Business, Exclusive Contracts, Payment Technologies, Tactical & Strategic Planning, Change Decisions, Rerouting Flexibility, Vehicle Cleanliness Standards, Friendly & Personable

Contact this candidate