Switchboard Operator Entry

Adrienne L. Terrell-Hart

**** * ******* *******, ******** 60707 773-***-**** ************@****.*** Dynamic Leader with over 10 years Customer Service Experience Dedicated to producing quality work in an efficient manner that compliments the company goals and objectives. Achieve deadlines by successfully prioritizing projects and task. Represents the business in a professional manner and maintain superior customer satisfaction. Results driven and people focus. Consistently is being recognized for being detail oriented and one who takes initiative. PROFESIONAL EXPERIENCE:

City of Chicago, Chicago, IL May 2011 - Present

Receptionist/Administration/Customer Service

• Manage daily operations with greeting, answering & forwarding calls on AT&T multiline phone system.

• 311 Training for City of Chicago Services. Facilitate training of new staff & interns.

• Enter data for City of Chicago Services, Phone Messages, Emails, Foreclosures, Block Parties, Recycle, Garbage, Garage Sales on Excel Spreadsheet.

• Maintenance of Office, Front Desk, Office Staff Calendar & Timesheets, Office Supplies, Inventory.

Lutheran Day Nursery, Chicago, IL October 2003 - May 2005 Teacher/Office Assistant

• Assisted teachers and staff with lesson planning, conferences, phones, and files.

• Supervised students in class, field trips and during recess. Harza Engineering, Chicago, IL June 1998 - August 2000 Receptionist

• Front desk receptionist for staff of 500 employees for 3 floors. Monitored Sign In/Out Log for visitors. Distribute visitor’s passes.

• Operate switchboard, paged, routed calls, update directory for 4 different offices.

• Assist HR Department & secretaries with maintenance of conference rooms, tickets, mailing.

Youth Outreach Services, Chicago, IL January 1991 - October 1995 Data Entry Operator

• Entered confidential files, invoices, checks requests in database.

• Operate switchboard, update directory for 4 different offices,

• Assist HR Department with training for switchboard operators & data entry operators.

OTHER WORK EXERIENCES:

• Sayre School : Tutor, Assistant - (September 2009-April 2011)

• Mimi’s Home Day Care - Assistant - (June 2005-August 2009)

• DialAmerica Marketing - Customer Service -(June 2001 – September 2003)

• Talent Tree Agency -Administration/Receptionist -(January 1996 – May 1998) SKILLS:

Effective Communication, Receptionist, Switchboard Operator, Data Entry, Problem Solving, Time Management, Microsoft Word, Excel.

EDUCATION:

• Certified Lay Counselor Certificate - (February 2019 -April 2019) Resolutions of Conflict/Stress/Crisis Situations/Code of Ethics

• Microsoft Office Certificate - (April 2010-June 2010) – Onward House

• Microsoft Word Certificate - (October 2009-November 2009) – AACF Computer

• English course - (Summer 2000) – Harold Washington College

• Child Development Class- (Fall 1996) – Wright College

• General Education Courses -(Fall 1981-Winter 1983) – Northeastern University

• High School Class Salutatorian- (Ranked 2

nd

out of 243 students)

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