Customer-focused professional with over 15 years of experience
Resume:
JANET PONCE
Customer-focused professional with over 15 years of experience providing expert care in a fast- paced environment. Strong collaboration, resolutions and communication skills. Provides stellar customer service to English and Spanish-speaking customers. 380 south 11th st
Brawley Ca,92227
**************@*****.***
Work Experience
Macy’s — Accredited Clinique Consultant
Tacos and Beer — Server
Lowes — Cashier
11/2011 to 10/2020, El Centro
Conducted consultation to help determine customers' needs for skin care and make up, demonstrate product system, need to meet or exceed daily sales. Commissioned sales for Clinique -establishing client base, notification of store events and promotions -maintenance of counter and visual standards. Directed sales of cosmetics, skin care for men and women as well as fragrances. Stocked shelves, cleaning and educating clients on skincare and makeup application. Cash handled, balancing open or closing drawer and deposits. Used Communication, patience, sales,marketing, mathematics, strategies,listening
,understanding and motivation.
Used cash handling skills, sales ability and customer service skills. 01/2007 to 08/2009, Brawley Ca
Experience providing excellent customer service in a fast-paced environment. A positive attitude and ability to work well under pressure with bussers, cooks, and other staff.
Able to perform high-quality work while unsupervised. Able to handle money accurately and operate a point-of-sale system. Ability to work in a fast-paced work environment and deliver orders in a timely manner.
08/2004 to 11/2005, El Centro Ca
Manage transactions with customers using cash registers Scan goods and ensure pricing is accurate
Collect payments whether in cash or credit
Issue receipts, refunds, change or tickets
Redeem stamps and coupons
Cross-sell products and introduce new ones
Resolve customer complaints, guide them and provide relevant information Greet customers when entering or leaving the store Maintain clean and tidy checkout areas
Track transactions on balance sheets and report any discrepancies Bag, box packages
Handle merchandise returns and exchanges
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