HR, Recruiter, Client Case Coordinator, Customer Service

Jasmine Lefstead

*************@*****.*** / 704-***-**** / Charlotte, Charlotte, North Carolina

Summary

Motivated, and passionate professional with o ver 10 years of experience seeking to obtain a position within an established company that values and enables positive solution based experiences for customers and employees, while striving for mutual growth and success.

Experience

HR Generalist

Yoh, A Day & Zimmermann Company • Remote

01/2021 - Present

Assisting in talent acquisition and recruitment processes, ensuring timely onboarding productivty Inform employees about additional benefits they’re eligible for (e.g extra vacation days/ covid sick pay) Update employee records with new hire information and/or changes in employment status Maintain organizational charts and detailed job descriptions along with salary records Process employees’ queries and respond in a timely manner Stay up-to-date and comply with changes in labor legislation Recruiter / Client Case Coordinator

Maxim Healthcare Services/Staffing Company • Charlotte, NC 12/2019 - 01/2021

Responsible for overseeing/managing and resolving family/staff’s concerns and complaints in HR relations Cultivate solution based environmental situations case by case to ensure families and staff’s needs are being met by abiding by policy and procedures

Report any severe areas of opportunities, incidents to head of HR in corporate headquarters Provide impeccable and hospitable service to all cases to maintain and improve healthy client relationships Follow up daily with team on all progress with stability within families’s homes Screen, set follow up appointments, and interview potential candidates Prescreen candidates( Detail G2) RNs, LPNs, Hab Techs, and negotiate pay rates Address and resolve scheduling opportunities, to ensure both families and caregivers have the most compatible fit with families in need

Establish, build, and maintain sales goal opportunities by being productive & proactive in recruitment activities Evaluate applicants by discussing job requirements and applicant qualifications with managers and setting up clinical interviewing with applicants based on a consistent set of qualifications Establish recruiting requirements by studying organization plans and objectives and meeting with managers to discuss needs

Build and maintain applicant sources by researching and contacting health insurance providers, healthcare agencies, surrounding hospitals, social media, and internet sites; providing organization information, opportunities, and benefit/compensation packages for qualifying candidates Develop a pool/pipeline of qualified canidates in advance of need by establishing influencial candidate relationships in order to be proactive and achieve staffing needs and recruitment activity goals Provide weekly recruitment reports to whole team and management, always stating a plan of action for week ahead - to ensure and deliver strategic success overal

Traveling General Manager Trainer & Task Enforcer

Famous Toastery • Charlotte, NC

11/2017 - 12/2019

Travel, oversee, repair, rebuild and lead in select location(s) including all operations to achieve maximum service for guests and productivity overall

Train GM/KMS/ASM in critical managerial functions such as inventory, ordering, scheduling, hiring, training, admin, etc.

Ensure all policies and procedures are being implemented/followed correctly, and in a timely manner to ensure professional productivity/overall guest satisfaction Provide and succeed in all action plans to maintain an admirable P&L result by mastering it’s controllables -daily Lead/ Strategize in marketing opportunities, to achieve and increase overall sales goals Provide 1 on 1s, pre and/or post shifts, weekly manager meetings, and monthly staff meetings to ensure growth and positivity within staff’s personal/professional development Troubleshoot and resolve all areas of opportunities from guest’s experience, to labor, food cost, and beverage controls,pricing, and daily operations within BOH and FOH Be the positive and dependable example for not only guests, but staff, and management daily to enhance our brand’s culture and award winning food- striving towards the best representation of our company everyday Assistant Store Manager

Allied Cash Advance • Flagstaff, AZ

01/2016 - 10/2017

Process registration loans for new and existing customers Perform all opening/closing duties

Ensure all policies and procedures are being implemented correctly, and in timely manner to ensure professional productivity/overall customer satisfaction Resolve payment complications, follow-up calls, and set appointments daily Assist in marketing opportunities, to achieve sales goals Provide “LTC” percentages daily through our tracker to always know where we stand PTD vs. Target goal Ensure NetSpend activations, UCC’s, WU transactions are processed, documented, and reported to SM General Manager/Training Manager

Rock Bottom Restaurant and Brewery • Charlotte, NC 12/2012 - 10/2017

Train, coach, and develop managers, hiring all other non-managerial positions to establish success within the requested store location

Travel to restaurants to repair, build, and maintain overall sales Coach all positions in personal development pertaining to business, establishing healthy relationships with a firm bridge of

communication

Establish marketing and group sales in restaurants, creating/ training positions within to maintain value and growth of store

Oversee and assist in all operations, conducting weekly reports, meetings and one on ones Provide leadership for all staff to ensure the policies and procedures are followed Motivating all team members to stay proactive and positive Train others on how to resolve all guest matters to ensure their trusted experience was delivered professionally, and in a

timely manner

Resolve all team member (and managerial) issues to ensure they are able to go above and beyond in performing all required tasks and duties

Consistently ensure every guest’s needs are met, by helping FOH and BOH staff, deliver their proper service standards correctly, and efficiently

Teaching the FOH and BOH fun and creative ways to display our passion for our brewery, and made from scratch kitchen while

ensuring food is delivered to the guests fresh, hot, and timely FOH and BOH positions

T.G.I Fridays • Charlotte, NC

02/2010 - 12/2012

Overseeing all stations through BOH ensuring food was presentable, hot, fresh, and served on time Excelling in delivering impressionable guest experiences Providing consistent communication skills with team members and management staff to enhance teamwork Quickly learned all areas of the restaurant enabling me to back up anywhere BOH and FOH Line Cook/Prep Cook

Verizon Wireless Arena • Manchester, NH

01/2007 - 12/2009

Learning how to adapt to high volume of sales when cooking food in timely manner Understanding proper use of each kitchen equipment, to deliver hot foods to guests Teaching new team members policies and procedures when cooking each food item, to ensure accuracy and consistency, constantly.

Maintaining a clean environment, while performing all tasks and duties assigned on shift Skills

Education

Hesser College • Manchester, NH

09/2008

Augusta Adult Learning Center • Augusta, ME

04/2008

Languages

Microsoft office Customer service Management

Excel Sales Microsoft word

Marketing Outlook Workday

Project Management

English

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