Clerical, Data Entry, processing documents, customer service
Resume:
Jeanne M. Gonzalez
Sacramento, California 95827
OBJECTIVE: To obtain a position, which will provide me growth and career development, expand my current skills, learn new skills, and provide me an opportunity for advancement within the company.
SKILLS & ABILITIES: I am a highly motivated individual with 25 years of public and private customer service experience. I have worked for the State of California as a Seasonal Clerk for about 9 years and I have also worked for Blue Shield of California Health Insurance for 8 years. I am familiar with handling confidential matters. I am a hard worker, reliable, and flexible. I am a team worker and self-motivated on a daily basis. I am able to follow the department’s rules, policies, and regulations. I easily analyze and prioritize and I know how to multitask. I am able to maintain effective working relationships with co-workers and all levels of staff. I am resourceful and I am able to meet and exceed production goals. I have the ability to plan and make decisions rapidly. I am able to prioritize workloads and meet deadlines. I am customer service focused and I drive to succeed.
EMPLOYMENT HISTORY & EXPERIENCE:
*In Home Social Services (IHSS) in Sacramento, California
Caregiver: 03/03/2014 to 11/04/2019
Duties: Cared for an individual that had severe dementia, wheelchair bound, had severe mental issues and was bedridden due to a stroke and severe dementia. Recorded patient’s daily activities and Appointments. Interacted with doctors, nurses, hospital staff, family, and hospice.
*MAXIMUM HEALTH INSURANCE in Folsom, California
Data Entry Processor: (Temporary Employment) 10/2013 to 02/2014
Duties: Entering the applicant’s data in databases and entering missing information. Assisted in training other coworkers on how to navigate the company’s database.
Jeanne M. Gonzalez
*ASSOCIATION OF CALIFORNIA WATER AGENCIES HEALTH INSURANCE in Sacramento, CA
Receptionist/File and Scanner Clerk (Temporary) 01/19/2012 to 06/2012
Duties: Answer incoming calls, directing them to customer service agents, transferring calls to agent’s voicemail, processing incoming mail and recording the mail in the data base. File, scan, and email insurance applicants to other agents within the department. Faxed confirmation forms to other units within the department and company. Obtain more information from the applicant regarding missing information.
*CALIFORNIA CHARTER SCHOOLS ASSOCIATION in Sacramento, California
Customer Service & Data Entry Clerk (Temporary) 09/2011 to 11/2011
Duties: Entering the Charter School’s information in the company’s database and calling the schools for missing information.
*BLUE SHIELD OF CALIFORNIA in El Dorado Hills, California
Office Clerk, Lead of Scanning Dept., Sales Clerk, & Processor 02/07/2000 to 11/14/2008
Duties: Data Entry, processing incoming mail, answering incoming calls from applicants and doctor offices. Collecting missing information for the incoming applications, filing health applications, medical records, and other documents. Scanning health applications and medical records to a third party company that is contracted through the medical facilities.
*State of California Franchise Tax Board in Sacramento, California
Seasonal Clerk: 03/12/1992 to 01/31/2000
Duties: Answer incoming calls and making outbound calls to other departments. Filing and pulling file requests for the staff and other departments. Creating folders and attaching other documents to tax returns. Analyzing taxpayer information from department’s mainframe database. I was to be a Lead in a Quality & Review Unit and to train other employees.
*Professional References: Upon Request.
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