Operations Supervisor Business Owner

Raymond E. Kenahan

**** **** ******, *******, ** 32738

Home 407-***-****

**********@*****.***

CAREER EXPERIENCE

J AND B JEWLERS

Daytona Beach, FL June 1999 to July 2015

STORE MANAGER

Maintained store staff by orienting and training employees.

Scheduled employees based on operation needs.

Aided in providing employees and customers a safe and clean store environment.

Maintained effective working relationships.

Excelled in sales by maintaining top sales record.

Provided outstanding service to customers to ensure long-lasting professional relationships.

Maintained store staff by orienting and training employees.

Identified current and future customer requirements by establishing rapport with potential and actual customers.

Ensured availability of merchandise by maintaining inventories.

Provided minor watch repair services.

Marketed merchandise by sales promotions and display plans.

Secured merchandise by ensuring security systems and measures were followed.

Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; and establishing personal networks.

Preserved the stability and reputation of the store.

Determines marketing strategy changes by reviewing departmental sales records.

Managed operations by managing store opening and closing procedures.

Upheld the stability and reputation of the store.

Reviewed and answered all correspondence.

COMMUNICATIONS PLUS OF CENTRAL FLORIDA

Deltona, FL June 1993 to December 1998

BUSINESS OWNER

Coordinated and provided training to new account managers and developed new procedural training tools.

Selected new vendors to be hired and ensured that they all completed, met, and continued to maintain all company and state requirements.

Coordinated all employment paperwork and training courses.

Formulated, directed and coordinated marketing activities and policies to promote products and services.

Worked with advertising and promotion managers.

Identified, developed, and evaluated marketing strategies.

Participated in promotional activities and trade shows.

Received, responded to, and directed the resolution of customer/employee complaints.

Managed and maintained appointment calendars, scheduled and organized meetings, conference calls, and made business travel arrangements.

Created, compiled, and prepared internal and external correspondence, memos, presentations, reports, and agendas.

Provided outstanding service to clients to ensure long-lasting professional relationships.

Top Sales Company in Volusia County for 3 years. PROFESSIONAL TRAINING & LICENSING

Allied Stores Executive Training, Boston, MA

Ivey’s Executive Training, Winter Park, FL

Jendron Watch Repair Training, Atlanta, GA

GIA of America, Daytona, FL

Zig Ziglar’s Sales Motivation, Orlando, FL

Dale Carnegie’s Leadership, Orlando, FL

Managing Multiple Priorities, Lake Mary, FL

COMMUNITY INVOLVEMENT

Gate Operations Supervisor For The Super Stretch Daytona Speedway 2005-2010

Off Ice Official USA Hockey 1996-2000

Customer Service Usher TD Waterhouse 1995-2002

Community Athletic Coach Volusia County 1992-1997 EDUCATION

B.A. Johnson and Wales College Bachelor of Arts June 1976

Business Management

A.S. Johnson and Wales College Associates of Science June 1974

Business Administration

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