Client Advisor Branch Manager

ANGELA APPIAH-MENKA

Mobile: 347-***-****

E-mail: ***********@*****.***

Profile

A determined individual with excellent positive attitude, who sets high personal standards, flexible, and able to work independently or as a supportive member to all administrative work. An excellent team player with ability to work in diverse environments

Career Objectives

I am looking for a new opportunity in any organisation that will utilize my existing skills in banking as customer service to improve performance and also advance my career.

Planning and organisation skills

Customer relationship management skills

Negotiation skills

Good verbal and written communication skills

Multi -Tasking

Good interpersonal and communication skills

Personal Qualities

Proactive and results oriented

Maintains confidentiality

Team work ability

Educational Background

Jayee University College, Accra 2011 - 2013 BSc. Administration (Human Resource Option)

Jayee University College, Accra 2008 – 2011 Advance Diploma in Communication Science, Journalism

Work Experience

CONSOLIDATED BANK GHANA August 2018 – January 2020 RELATIONSHIP MANAGER

Rendering financial advisory service and ensure effective communication between customers and the Company.

Mobilization of daily deposit for the institution. Ensure all information on customer’s business with the Company is kept confidential at all times.

Any other duties that may be assigned by the Branch Manager Work Experience

THE BEIGE BANK March 2017 – 2018

RELATIONSHIP OFFICER

Give financial advisory service and ensure effective communication between customers and the Company.

Assessment of customer’s financial service needs and follow up on credit reference on potential and existing customers. Maintain mirror files of all facilities approved/disbursed and participate in branch recoveries of delinquent facilities.

Handle all correspondences of customers being managed Promote/facilitate effective competition between and the Company and its competitors.

Ensure all information on customer’s business with the Company is kept confidential at all times.

Any other duties that may be assigned by the Branch Chief Executive THE BEIGE BANK February 2014 – February 2017 CUSTOMER SERVICE ADVISOR

Set up and maintained customers account and ensuring proper documentation

Manage customer service area appropriately and promptly Managed Clients investment by consistently checking deadlines of investment to either redeem or roll over the investment Ensured client satisfaction by referring unresolved customer service grievances to designated departments for further investigation Trained new hires on customer service duties

Ensured error and fraud free operations

Provided general administrative tasks and other duties as assigned Ace Risk Services, Tema-Ghana Oct 2013 – Jan 2014 MARKETING EXECUTIVE

Marketed products and service of the company

Acted as Client Advisor and carried out competitor surveys to get new strategies for the marketing team

Managed and maintained positive relationship with customers Assalyn Islamic School Oct 2011 – Jul 2012 NATIONAL SERVICE PERSON

Taught and developed the pupils in English language Professional Training Programs Attended

Handling and preventing Customer complaint

Fraud prevention and management

Customer relationship management

Banking operations and procedure

Focused Marketing

Professionalism and Excellence in Banking.

Computer Skills

T24 banking software

Microsoft Excel, Word, Power point

Abacus banking software

References

Mrs. Abena Denkyerah Affum Ntow.

Branch Manager

Consolidated Bank

(Defunct) 024*******

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