Research Interviewer Call Centre
Resume:
PERSONAL SUMMARY
I am a competent business professional with over 5 (five) years
experience in the marketing environment and customer services. I am currently working at Kantar Market Research as an Interviewer. My duties include, but are not limited to professionally conducting and documenting telephone interviews, using integrated online call centre systems.
I am a goal orientated person with a pleasant personality and tenacity that knows no restrictions. I am enthusiastic, self-motivated and capable of adjusting to any situation at hand, articulate any assignment given with high esteem and less supervision. I am a good team player as well as an innovative and confident leader who works well under pressure.
EDUCATION AND TRAINING
MATRIC –Grade 12 Cosmo City Secondary School 2
(Sgodiphola)
2013
ACQUIRED SKILLS
TECHNICAL SKILLS
Computing Skills (Microsoft Word, Outlook, Excel, PowerPoint)
Excellent Typing Skills
PROFESSIONAL SKILLS
Outstanding written and oral communication skills
Work without supervision
Capacity to work under extreme pressure and meet deadlines
Telephone etiquette
Flexible, reliable and trustworthy
Service excellence and attention to detail
Good leadership, team player and decision making skills
Ability to relate and work with people
Able to work extended hours
Handling difficult clients
WORK EXPERIENCE
MARKET RESEARCH INTERVIEWER KANTAR TNS
2015 - Present
DUTIES:
Call centre outbound calling
liaising with clients, consultants and other researchers
Investigating market activity
Evaluating past performance of products or services
Conducting surveys
Reason for leaving: Seeking growth and financial stability. Reference: Adri Norjie (Manager)
THOBEKILE
PRUDENCE
MHLANGA
CONTACT CHIRWA INFO
Phone
******************@*****.***
Residential Area
Windsor West, Randburg,
Johannesburg North
PERSONAL INFO
Nationality
South African
Gender
Female
Date of Birth
24 June 1995
Driver’s License
None
Method of Transport
Public
Marital Status
Single
Languages
English and IsiZulu
Health Status
Excellent
Notice Period
Available Immediately
Contact this candidate