Dental Assistant Administrative
Resume:
KIRSTA L. JORGENSEN
**** ***** ***, ****** **** CA 95222
209-***-**** *******@*****.***
OBJECTIVE
To acquire a full-time position utilizing my previous skills and experience.
SUMMARY OF QUALIFICATIONS
15 Years Computer and Administrative Assistant experience
10 years Customer Service call center and claims auditor
Professional telephone and communication etiquette
Certificates in Stress and Time Management
Ability to handle problems in a professional manner with positive outcome
Multitask oriented, Microsoft, Excel and DOS/UNIX experience
Ability to work independently as well as with others
Registered Dental Assistant
Statistical process control training with SUN Microsystems University
WORK EXPERIENCE
Delta Dental Plan of Ca 1997-2004
Audit Review Clerk V
Answer Customer Service calls within call center
Provide Customers with excellent customer service.
Handle problem claims with professionalism and excellent outcome.
Process and pay dental claims for Screen Actors Guild, State of California and California school district clients.
Customer Assurance Quality award in 2000
Report and meet departmental production and quality goals
SUN Microsystems, Inc. 1988-1992
Administrative Assistant II
Provide administrative support for General Manager of Manufacturing, 10 Supervisors and 80 employees.
Create statistical reports for monitoring manufacturing problems for CEO.
Schedule meetings and travel arrangements for GM.
Data entry of all statistical data to create reports and graphs.
Handle correspondence to employees and customers through email, mail and telephone.
EDUCATION
Heald Business College 1992
Business Math, Typing, Business English with 100% grade point average
Western Career College 1993
Registered Dental Assistant
Study and Test for training in RDA
100% attendance and 100% GPA
Awards for Most Professional, Perfect Attendance, Best Practical performance
Passed State Registered Dental Assistant exam
REFERENCES
Available upon request
Contact this candidate