Lead Supervisor Project Manager

BRIAN

CLEVENGER

*** ****** *****, ***********, ** 25403

Cell: 304-***-****

***************@*****.***

SUMMARY

Experienced technologies director committed to maintaining cutting edge technical skills and up-to-date industry knowledge

SKILLS

Ongoing Windows, Linux, VMWare Excellent problem-solving abilities Educational systems manage and support. WatchGuard and Palo Alto Firewalls, Project Management.

EXPERIENCE

Onsite field technician 04/2020 to Present

Robert Half International

Contract assignment to work onsite at Lowes stores in 4 states. Resolve and document problem and what was need if anything to return workstation to full operation. Order parts if needed and report to regional manager on status of store servers and power load on UPS.

Took time off to assist my mother after my father passed away, 12/2018 to 02/2020 I.T. Lead Supervisor/Project Manager, 11/5/2017 to 11/13/2018 Infinity Consulting Solution – McLean, VA

Contract assignment to deploy hundreds of desktops, laptops and VDI systems. Lead team members on duties and assign individuals to daily work per schedule. Keep all work performed updated in project management software, write reports, order equipment needed to complete next days scheduled assignment. Verified operation of deployed systems, confirmed all returned systems were scanned into a system spreadsheet. Complete daily time requests from client for any additions to next days scheduled tasks. Wrap up contract, complete all required reports and return equipment to onsite customer contact. Notified main office

of completion.

I.T. Helpdesk, 10/2017 to 04/2018

Goodwill HGI Hagerstown, MD

Worked directly with all locations, employees and customers to resolve technical issues. Trouble shoot and resolved Windows 7/10, Microsoft Office 2010/2016, Outlook, Printer Issues, and Network Connectivity. Experience using Help desk software such as Service Desk Plus and Desktop Central. Updated tickets with appropriate journal entries of activities and resolved tickets with well documented resolution entered upon completion of the job. Support users by fulfilling individual requests for information and/or training in the utilization of the various applications. Provided technical/management leadership on major tasks or technology assignments related to service desk and direct end user support. Took time off to care for father with cancer 04/2015 to 08/2017 Director of Technologies, 01/2013 to 03/2015

Saint James School Hagerstown, MD

Converted physical network servers to virtual and created fail safe backup systems. Developed classroom technology components needs for both teaching staff and students. Designed school fiber optic network backbone and wireless systems. Upgraded all firewalls and network switches to combat new cyber threats. Managed I.T. department personnel and assigned daily work assignments. Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. Managed creative projects from concept to completion while managing outside vendors. Supervised and provided direction for six technical direct reports regarding network activities. Trained junior members of IT team regarding network security and troubleshooting of data circuits. Managed firewall, network monitoring and server monitoring both on- and off-site. Designed and implemented new server standards for core business services. Established compatibility with third party software products by developing program for modification and integration. Senior Network and Systems Engineer, 04/1990 to 10/2012 B-Systems Martinsburg, WV

Maintained 100% uptime on company networks through careful and preventative maintenance. Set up equipment for 425 employees, including installing cables and hardware. Installed software and operating systems on 280 company computers. Trained both internal and off-site users in repairing and resolving recurring issues. Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.

Hardware and Software Engineer, 03/1990 to 02/1991 Contel American Satellite Corporation Rockville, MD Responsible for hardware and software upgrades for KU-Band data networks including VSAT and HUB satellite communications. Conducted highly complex diagnostic and operational tests. Analyzed test results to locate and determine causes of malfunction. EDUCATION AND TRAINING

• Charter University: Bachelor’s Degree Computer Science

• Technologies Center Graduate Associate Degree:

Computer Electronics

• Hewlett Packard Printer Certified: Expired

• Lexmark Printer Certified: Expired

• Palo Alto Firewall - Network Firewall Certified

ACTIVITIES AND HONORS

• Member of the 4-H Leaders Association (2011-Present)

• Member of the Knights of Columbus Charity (1999-Present)

• Member of the 4-H Summer Camp Staff for Children (2011-Present)

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