Document Specialist Records Clerk

DAPHNE BRYANT

**** ******* ***** ** *** ***

Columbia, South Carolina 29209 717-***-**** ************@*****.***

SKILLS AND QUALIFICATIONS

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Computer skill

Typing Skills (WPM)

Personal Trait

Excellent Skills Advanced in

Proficient in

Strong abilities

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Dedicated to………

Ability to

Computer Skill

Personal Trait

Language spoken English

EXPERIENCE

West Staff Temporary Service New Castle DE

Customer Service Representative 08/2006 - 09/2006

●Performed outbound collection calls for accounts 30-150 days past due

●Maintained and processed daily account deposits

●Answered incoming collection calls in a professional and courteous manner

●Handled processed incoming customer service calls

●Accessed confidential customer business accounts

●Operated Cooler Smart Visual and Water Tight software

●Operated fax and copy machine and other equipment needed to perform basic job functions

●Completed various customer requests such as copying billing invoices

●Accurately operated the postage meter weighed stamped postage on packages to be mailed

●Took checks, credit, and debit card payments over the phone

Southside Medical Center Atlanta, GA

Medical Biller 04/2006 - 05/2006

●Successfully verified medical insurance ( Medicaid) instrumental in making charge payment entry

●Assisted in closing daily reports (Batches)

●Responsible for troubleshooting delinquent accounts as well as unpaid claims

●Accessed Mega View software 4.0 and Georgia’s Health Partner’s website in order to get pertinent information

Georgia Regional Hospital Decatur GA

Health Records Clerk Externship Completed 01/2006 - 02/2006

●Filed and analyzed a minimum of 15 records a day and monitored the record room for misfiled

●Assisted In maintaining a log of chart deficiencies to be compiled for the PT committee

●Re-assembled records as needed

●Signed in discharged and analyzed records daily

●Analyzed records of discharged patients for completeness, timeliness, and accuracy using established guidelines at a 95% accuracy rate

State Superior Court Document Specialist

Atlanta GA

06/2005 - 07/2005

●Efficiently filed warrants by the due date

●Answered multi-phone line and routed calls to appropriate members of staff

●Completed administrative duties as needed including copying filing, faxing, and accessing client records, etc.

Fulton County Juvenile Court Atlanta GA

Administrative Assistant 04/2004 - 05/2005

●Copied legal documents for all court staff including probation officers, and attorneys.

●Responsible for printing out the master court calendar

●Resolved questions and complaints raised by court personnel, attorneys, and the general public

●Successfully handled operating the court’s paging system

●Administered judicial functions of the court

●Maintained a structured and peaceful environment

●Answered incoming calls on multi-phone line and performed outstanding customer service

●Successfully maintained a good close working relationship with all court personnel

EDUCATION

Penn Foster High School Scranton, Pa

Graduated: 05/1999 Earned Diploma.

At-Home Professions Fort Collins CO

Graduated: 01/2003 Earned Certificate

Corinthians College Atlanta Ga

Graduated: 01/2006 Earned Diploma

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