Encoder Customer Service

LYDIA N. MORENO

***** *. ***** **

Surprise, AZ *5379

CELL 623-***-****

************@***.***

OBJECTIVE

To pursue a career in an administrative position utilizing my clerical, customer service, and research skills.

EDUCATION

East High School – Graduate of General Studies, Diploma “1981”

Maricopa Tech – 08/83 to 05/84

Word Perfect – Received Certificate of Completion

American College – 01/88 to 05/88

Computerized Accounting – Received Certificate of Completion

EXPERIENCE

MARICOPA COUNTY Phoenix, AZ

Superior Court 11/01 to Present

Judicial Assistant

Provide customer service to litigants, attorney general and lawyers; organizes and directs the

administrative functions in support of court activities; set hearing; arranges for interpreters and

pro tem judges as necessary; resolves administrative problems; prepares, maintains and revised

daily court calendar; handles a variety of requests, inquiries from litigants, general public, lawyers.

Family Court Administration 09/98 to 11/01

Court Information Processor III

Responsible for monitoring the case flow of Family Court cases for specifically assigned Judges.

Monitoring included but not limited to monitoring current status and changing status code if

appropriate; place case on inactive calendar and dismiss if appropriate, reading of minute entry

to change status of case and terminating. Member of a team that reviews cases to discern if the

case is ready for a default hearing or notify the petitioner of steps to complete. Assign cases (new

and pre-existing) to Judges. Enter information into court’s automated court system regarding

child support arrest warrants. Miscellaneous duties include: process mail to internal department,

judges, and judicial staff, schedule default hearings, mail hearing date information to litigants,

answer questions in person and telephonically, update computer systems as required.

Clerk of Superior Court 04/ to 09/98

Customer Services 08/93 to 09/98

Court Information Processor II

Responsible for processing requests for information and microfiche copies from the public,

departmental staff, criminal justice and other governmental agencies. This involves the accurate

matching of names and companies to case numbers by researching the docket systems and

microfiche. Prepare, review and issue certified legal documents. Responsible for updating

mailing lists for microfiche and departmental monthly statistics. Answer questions in person and

telephonically regarding policies, court rules and regulations. Perform miscellaneous clerical

duties such as: cashier, answer telephones, fax and copy.

File Room 04/91 to 08/93

Court Information Processor I

Accurately retrieve files and loose court papers for departmental staff, judges, attorneys and

general public. File loose court documents into case file. Accurately reshelf files. Copy URESA

files for governmental agencies.

AHCCCS Phoenix, AZ

Eligibility Clerk II 02/89 to 04/91

Researching CRT logs for cases files and updating CRT. Answering telephones, provide

information or forward call to appropriate departmental person. Schedule appointments

according to need basis. Maintain filing systems, purging case records. Miscellaneous clerical

Duties such as: faxing, copying, processing and rerouting mail, retrieve and reshelf files.

BANK ONE Phoenix, AZ

Proof Encoder 08/98 to 04/94

Balance teller deposits and encode checks using 10-key by touch. Responsible for writing up

correction forms and resolving the issue and research the tapes for correction.

SPECIAL QUALIFICATIONS

Proficient in word processing, 10-key by touch, multi-line phone systems and file management

systems. Excellent customer service skills, maintaining good interdepartmental and co-worker

relations. I require a high level of quality and ethical standards from myself

Contact this candidate