Center Representative Elk Grove

P.O. Box ******,, Elk Grove, Ca *****. = 916-***-****. Daiyon.limegmail.com

Professional Summary ~

Dedicated customer service representative motivated to maintain customer satisfaction and contribute to well

being of company success. I would like to obtain a position in whichl can utilize my skills in helping others to

the best of my ability. I would like to progress and advance into a higher level of management and gain more

Inowledge and experience in the work Beld.

Skills

‘ Customer and Personal Service © Active Listening

© Critical Thinking Sales and Marketing,

© Computers and Electronics © Clerical

© Troubleshooting

aus ihcraasiiaiah Aes Experience

Service Center Representative, 11/2020 to Current

Covered CA with Faneuil Inc Sacramento, CA

* Answer phone calls in a high volume call center environment and give information to callers, take

messages, or transfer calls to appropriate health carriers.

© Greet callers and handle their inquiries or direct them tothe appropriate persons according to their

Obtain consumer information such as name, address, personal data, tax information, household size and

annual income.

© Manually verify proof of income, citizenship or lawful presence and necessary documentations.

* Redetermining consumers eligibility for advanced premium tax credits and update information on

consumers account.

© Authenticate consumer fully to confirm identification related to their account and report necessary

« Explain health plan options with different carriers and tier levels such as bronae,slver, gold, and

platinum and thoroughly breakdown deductibles and co-payments

Data entry, document all incoming calls with the use of customer relationship management (CRM) and

escalate incidents if needed to supervisor or customer response team (CRT).

* Troubleshoot any discrepancies involved in consumers health plan.

Caretaker, 09/2019 to Current

Maximum Health Care ~ Elk Grove, CA

© Kept record of feeding, medical care, and receipt and discharge of animals.

© Observed self-administration of medications to adhere to medication regimen.

Assisted clients with bathing and dressing to promote good personal hygiene.

* Cooked meals based on nutritional requirements and special diets.

* Provided companionship throughout day, engaging clients in conversation and activities.

© Transported clients to doctor's offices and grocery stores.

© Performed routine housekeeping, including making beds, doing dishes, and sweeping.

Warehouse Associate, 10/2014 to 06/2017,

Amazon - Sacramento, CA

Fulfilled orders by collecting items from inventory and packaging for safe transport.

© Trained new team members to follow company safety policies and to properly report hazards.

Organized and transported pallets to warehouse locations to maintain organized inventory areas.

Verified proper packaging and labeling for each shipment to promote accuracy and safety of

merchandise in transit.

* Stamped boxes and tagged individual items based on planned distribution.

Cashier, 09/2013 to 05/2016

Old Navy ~ Elk Grove, CA

* Collected payment for customer purchases.

Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift.

* Adhered to all cash handling policies

© Assisted customers with locating items, answering questions and providing direction and service.

© Verified prices and calculated totals using scanners and point of sale (POS) systems.

© Solved complaints by customers and issued credits for returned merchandise.

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