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PROFESSIONAL OVERVIEW

Over ** years of successful, progressive purchasing & inventory management experience. Recognized as a proactive, solution focused, bottom-line professional, able to enhance profits in highly competitive markets.

Additional areas of strength include:

Project Skills Budget and Reporting

Inventory Control Chargeback Research

Supply Chain Management Cash Application

PROFESSIONAL EXPERIENCE:

Dish/TMobile/Sprint, Boynton Beach, FL. Feb 2020 –July 2021

Commission and Appeals Analyst

Responsible for resolving any dealer escalations that they believe were not paid correctly or no payment was made.

Work with the external team on projects that would improve the efficiencies and reduce costs

Work with the dealers on training their employees on how to correctly research payments and send out documentation with updates for any upcoming promotions.

Work with the internal Dev team on projects to streamline the process of commission payments and the appeal process

Euronet Worldwide, Overland Park, KS. Aug 2013 - Feb 2020

Commission and Appeals Analyst, Sprint

Responsible for monitoring outgoing commissions each day ensuring no overpayments or under payments to dealers.

Making sure all promotional commissions were set up correctly and work any appeals that come through to determine if the dealers were entitled to the payments.

Work directly with our internal Sprint web developers on projects to make enhancements so the system is more streamline

Helped enhance the automation processing of appeals with the implementation of specific guidelines that dropped the appeal count from 40K to 1K in a month.

Paramount Farms, Inc. Overland Park, KS. Oct 2007-Aug 2013

Replenishment and Sales Analyst, Wal-Mart and Sam’s Club

Responsible for Purchase Order entry, management, tracking and adjustments

Provided detailed inventory/ sales analysis to make decisions across entire supply chain

Developed and communicated demand-planning and forecasts for all items

Consistently met or exceeded the 90% fill rate and lead time metrics set by Wal-Mart

Worked directly with accounting to resolve and payment discrepancies and chargebacks

Sprint Overland Park, KS. Mar 2006-Oct 2007

Refund Assurance Researcher

Review refund requests to ensure that they are valid and due the customer

Pull check copies/ credit card payments to determine if the customer had related accounts

Responsible for backing up the CDMA refund procedure when needed

Review the refund requests sent through Executive Services from the escalation team

Resolved 25 to 100 refund requests within the SLA of two days set by Sprint

First National Bank of Missouri, Independence, Mo. Feb 2002 - Mar 2006

Personal Banker/Notary

Tracking monthly goals by pulling performance referral reports for each employee

Evaluate customer’s needs to determine specific account needs for opening new accounts

Open interest bearing, standard, savings accounts as well as certificates of deposit

Responsible for managing cash transactions, audits, balancing cash drawers, ATM machines, and vaults

Office Depot Corporation, Delray Beach Fl. Nov 2000- Feb 2002

Replenishment Analyst

Management of stock inventory control process

Coordinate with marketing department to ensure maximum supplies and stock to network of 800 National Retail Stores

Manage supply crossover initiatives aimed at increasing availability of upcoming discounted and introductory products\\

Sunbeam Corporation, Boca Raton, Fl. Aug 1992- Nov 2000

Forecast/Sales Analyst for National Accounts

Retail Systems Analyst for Wal-Mart

Team Wal-Mart Customer Service Manager

Team Leader National Accounts

Maintain forecast database to notify supply chain managers of any adjustments

Ensure customer level forecast accuracy through review and analysis of monthly reports

Report point of sale and inventory levels to VP of Sales

Purchase order entry and tracking through Retail Link and internal systems

Resolve all deductions for warranties, returns to stock, and pricing discrepancies

EDUCATION:

JONES COUNTY COMMUNITY COLLEGE 1987-1991

Business Administration

Proficient in Microsoft Office, Excel, J. D. Edwards, Essbase, ES9000, Extend, Demand Solutions, Retail Link, Oracle, Apex, People Soft, DCS2000, and AS400, basic Sequel Skills

Melanie Bradford

1499 S Federal Hwy. Apt 322 Boynton Beach, FL 33435 816-***-****

adoadb@r.postjobfree.com

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