Customer service
Resume:
Sacramento, CA. *****
******************@*****.***
Career Objective
I’m seeking a position in a technical call center or customer service atmosphere as a lead or supervisor, with an opportunity for further advancement.
Employment History
Taylor Communications.
Print Operator I
West Sacramento, CA. 95691
June 2019-August 2020
Run Pitney Bowes mail stream letter inserter, Bell & Howard flat inserter. Print utilizing Xerox commercial printers.
Shipping and receiving., create carbon copy documents, procedures, billing statements and Instruction manuals.
Novitex Enterprise Solutions
Print Operator/Quality Control
Gold River, CA. 95670
March 2016-August 2017
I currently work in the print department. I operate high speed printers, manage print jobs, keep 3 printers running while performing other tasks as assigned. I am experienced with high-speed printers, Oce, Konica, Client and Canon machines. I am comfortable in a fast-paced environment with a heavy workflow and able to maintain a high level of production at the same time, delivering quality. I also perform all inspections of documents ensuring that all documents departing are correctly sealed, dated, and metered correctly. Also meet the SLA (Service Licensing Agreement).
Food To You
Order Taker
Sacramento CA. 95815
March 2014-November 2014
My duties are data entry, interacting with clients and affiliates of Food to You regarding orders placed over the company's website. Assist clients with website navigation.
Hewlett Packard
Admin/Clerical
Rancho Cordova, CA.
October 2013-March 2014
Here I worked at a fast pace while maintaining a high production level, manually label envelopes, insert statements, seal/manually meter mail, operate printers and insert equipment for mailing customers invoices via the U.S. Postal Service. My general tasks required organization skills. I assist supervisors with various production tasks. Complete industrial work assignments by their deadline, shipping & receiving.
DHL Express
Customer Service Specialist
Sacramento, CA.
May 2005-January 2010
Provide customer service in the shipping industry such as tracking information, scheduling pickups, market new services locate missing or lost freight confirming freight being shipped are within our size and weight limitations. Handle high volume of calls inbound & outbound with quick conflict resolution while providing exceptional customer service.
United States Post Office
Mail Handler/Clerk
West Sacramento, CA.
April 2004-April 2005
Weigh and scan mail for tracking purposes. Sort, process and distribute mail as needed, data entry, utilized and maintained mail sorting machines. Moved bulk mail using pallet jack, forklift, and hand truck ensuring mail was correctly sorted to arrive in its correct destination in a timely manner.
Food To You
Assistant Office Manager
Sacramento, CA.
September 2001-April 2004
Hire & train all new employees, market the company’s services to potential clients such as general managers & business owners of restaurants via phone. Draw detailed maps of all new locations ensuring restaurants were within the company's delivery radius, ensuring the product would be delivered in a timely manner & fresh. Provide fair problem resolution in house. Data entry, filing, management, handle high call volume on a multi-line phone system while making ob. calls, update, handle delinquent accounts. Processed Internet orders & open & close office.
Education
Hiram Johnson High School
Class of “99”
Diploma
Skills & Abilities
Experienced with utilizing the following operating systems; word I) processing, spreadsheet, database, & graphics software.
Microsoft: word, excel, & outlook. Shipping & receiving, 10 key-touch, filing, data entry forklift operator, pallet jack operator, marketing, ability to multitask, switchboard operator, management, supervisor, & trainer.
References
Al Moore Supervisor United States Post Office 916-***-****
Zac Dodge Office Manager Food To You 707-***-****
Zac Dodge Driver DHL Express 707-***-****
Gwen Mosley Office Manager Food To You 916-***-****
Jenny Le Supervisor Novitex 916-***-****
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