Operation Agent Outlet Manager

VINOTH KUMAR T M

**, *********, ********.*******@*****.***

Gandhi Nagar, Gudiyatham-632602. +91-950*******

Career Objective

To be a part of organizational achievements, through effective contribution to the work by virtue of my knowledge, skills and dedication.

Academic Qualification

Degree Qualification

Name of the

Institution

University/

Board

Year of

passing

Percentage/

CGPA

PG

MCA

Meenakshi

Engineering

college

Anna

University

2016 7.65 CGPA

GNIIT

Software

Engineering

National

Institute of

Information

Technology

NIIT 2020 90%

UG

B.Sc.

Computer

Science

K.M.G College of

Arts and Science

Thiruvalluvar

University

2014 60%

H.S.S.E

12th

Vidhya Lakshmi

Matric HSS

State Board

2011 57%

S.L.C

10th TVHS School State Board 2009 55.60%

WORK EXPERIENCE

• Organization SUIJJIN SHIPPING PVT LTD

Designation Operation Executive.

Duration 2016 to 2017- around 1.3 Years

Job Profile Export and Import Both Sea & Air

• Organization Adecco India PVT LTD

Designation RETAIL STORE Coordinator

Duration 2017 to 2018 -around 1.2 Years

Client DHL EXPRESS INDIA PVT LTD

• Organization DHL EXPRESS INDIA PVT LTD

Designation Operation AGENT.

Duration 2018 to 2020- around 1.1 Years

Job Profile GEMA Application end user

• Organization GAPBRIDGE SOFTWARE SERVICE PVT LTD

• Client Accenture india PVT LTD

Designation SAP SD Consultant

Duration JAN29-2020 to MAY 31 2020- around 5 months Job Profile ERP Implementation Testing.

Carrier Profile - I

Technical Environment Experience: SAP, SFDC

Description:

SAP is the base platform for placing orders, Quotes & Voice by representatives .For every hours use to run reports in SFDC for age in hours. Need to give priority for superior customer. Need to pull reports in SAP for all orders and Quality to be checked before document. Skills & Abilities:

Experience with SAP - MM,

Microsoft Office – Access, Excel, Word, Outlook, PowerPoint. Procurement.

Supply Chain Management.

Vendor Analysis

Spend Analysis

Material Management.

Price Negotiation.

Vendor Development.

Inventory Management.

Windows 98/2000/XP/2003/2007.

Job Responsibility:

• Order Entry – Order is a request received from the customer for the Purchase of products.

• Supply Chain Management.

• Entering customer purchase order details in ERP_SAP on Daily basis.

• Order Status – Working with internals and as well with customers on orders/cases which are on hold.

• Quoting – Providing customers with Price of parts and there availability as per lead time.

• Forecasting – Decrementing Part quantities from forecast orders and working on forecast issues with Planners.

• Handling client calls for training issues and updates. Carrier Profile – II

Project : POS and NPTS

Client : DHL Customer

Role: RETAIL STORE Coordinator

Organization: Adecco

• Managing team and Supporting the Retail Outlet Manager in managing the overall profitability of operations with effective utilization & deployment of available resources to achieve organizational objectives with operating standards.

• Financial Management - Accountable for the sales and cash control, all the expenses and the maintenance of the retail outlet and fixed assets.

• All these factors are monitored with the help of the monthly P & L statement for the month.

• Booking international and domestic couriers and handling the customers over the phone.

• Informing tracking details to the customers.

• Training of new team members.

• Sending Daily Reports and maintaining excellent customer relations to ensuring customer satisfaction of highest level in the retail outlet.

Carrier Profile – III

Project : GEMA and DCVS

Client : DHL Service Centre Entire South

Role: DHL EXPRESS INDIA PVT LTD

Organization:

Ability to view existing Requests and its details from anywhere in the world – only for GEMA users.

System calculates callback times.

. Real-time clock indicating time at Origin & Destination office.

Capability to multitask by viewing more than 1 Request (Shipment ID) at a time.

Availability of standard test (Standard Notes) instead of free text Remarks / Comments.

. Provides pre-alerts for Customer Callbacks and Escalations.

Maintains tracing case history.

Automatically alerts tracing agents to contact customers based on specific criteria.

Automatically alerts activity owners when the time for the allocated service has elapsed.

Automatically notifies the request or activity owner of any new status or progress information.

Has a personal reminder function.

Notifies the group supervisor if a user’s work threshold is exceeded. Carrier Profile – IV

Role : ERP Implementation Testing.

Client : Accenture service PVT LTD.

S4 HANA, and HANA Cloud Platform

Roles & Responsibilities

• Facilitate the implementation and support of SAP SD

• Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements

• Facilitate workshops to collect business requirements

• Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs. • Design, customize, configure and testing of SD

• Identify gaps, issues and work around solutions.

• Work self-directed and independently; may act as subject matter mentor to more junior members Extra-Curricular

• Completed Hardware and Networking Course in INTELLIEXPERT.

• District Level Runner up in CHESS for category Super Senior. Personality Traits

• Open Minded

• Great Team player

• Adaptive

• Committed and Trustworthy

Personal Details

Name : VINOTH KUMAR T M,

Father's Name : MAHALINGAM T,

Nationality : Indian,

Date of Birth : 27/12/1993,

Marital Status : Single,

Languages Known : Tamil, English, Hindi,

Current Address : T.M.VINOTH KUMAR

Reddy MEN’S PG

BTM LAYOUT STAGE 1

BANGALORE -560029

~ * ~

printf (“I hereby declare that my work will be to the best of my abilities when selected in your prestigious company”);

-TMVinothKumar

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