Employee Relations Manager
Resume:
S Sara Wells
*******@*****.***
Seasoned General Manager bringing 20+ years of experience in the restaurant industry. Driven and enthusiastic professional offering leadership for employee relations through effective communications, training, and development. Adaptive and dead-line oriented with capacity to execute and complete multiple tasks in high-stress environments. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.
Work
Experience
General Manager
05/2005 to 10/2021
Sonic Drive-In
Evansville Indiana
Established clear performance goals and metrics for revenue, P&L, customer service, and customer retention.
Delivered exceptional guest experiences through hands-on leadership of crew and managers.
Implemented training process for newly hired employees and managers.
Supervised department managers, shift leads, and crew. Managed inventory levels and created corrective action plans to save costs.
Complied with company policies and government regulations to prevent and detect rule violations and protect the franchise from fines and lawsuits.
Assistant Manager
06/2001 to 12/2004
Buffalo Wild Wings
Evansville, Indiana
Delegated and directed daily tasks to team members to optimize group productivity and efficiency.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedule, workflows and shift coverage to meet expected business demands.
Skills Leadership and Team building - 10+ years
Profit and Loss accountability - 10+ years
Communication and Motivation - 10+ years
Calm under pressure and sound judgment - 10+ years Staff development - 10+ years
Training crew and management - 10+ years
Awards Above and Beyond Performance
12/2018
Most Friendliest Store Award
Outstanding Performance
12/2020
Highest Food Safety Audit Score.
Certifications /
Licenses
ServSafe
08/2020 to 08/2025
ServSafe certified since 2005.
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