MERLIN RAJESH M

Mobile: +91-994-***-****

E-mail: ado9rx@r.postjobfree.com

PROFESSIONAL SUMMARY

Graduate with 3 years of experience in TCS with SQL support for Telecom Domain. Skilled in SQL Server & Internal Quality (Audit, QC check & Forecasting). Programming knowledge on ASP.NET, C#, VB.NET & Software Testing.

EDUCATIONAL QUALIFICATION

S.No Course Name of the Institute Duration Percentage 1 MCA Loyola College of Arts and Science,

Chennai.

2014- 2017 63%

2 B.Sc. Prince Venkateshwara College of Arts

and Science, Gowriwakkam.

2007- 2010 65%

3 12th St.Joseph’s Higher Secondary School,

Kovalam.

2005- 2007 60%

4 10th St.Joseph’s Higher Secondary School,

Vettuvankeni.

2004-2005 61%

CERTIFICATION

In-Plant training on DOTNET in SPIRO solutions, T.Nagar. SKILLS SUMMARY

Programming Knowledge in ASP.NET, C#, VB.NET.

Database Knowledge: SQL Server.

Operating Systems: Unix, Linux, Windows

Documentation : MS Office, Open Office

WORK EXPERIENCE

Tata Consultancy Services- Nov/2012 to Jul/2014

(Process Associate- SQL Support)

Client – DNA (Finland), Domain – Telecom

RESPONSIBILITIES

Analyzing on daily order fallouts and fixing the data discrepancy across multiple systems

(Siebel, SOA & BRM).

Performing root cause analysis of failed orders and executing of SQL queries for order completion.

Basic working knowledge of Linux commands and SQL Server.

Basics of SQL and experience in developing Stored Procedures, joins, Triggers & Views.

Primarily Responsible for Incident handling (Gensys) related to order fallouts and worked with cross functional teams.

Preparing daily, weekly & monthly reports and publish it on the SharePoint.

Prepared and maintained project SOP’s regularly. Experience in MIS Reporting for Enterprise Systems (SQL Queries, Excel).

Basic knowledge of ITIL framework - Incident Management, Change Management and problem management.

Work with QR and quality development teams to ensure Quality is met as per SLA.

Experience in Audit and Quality services (PMR, PSR & FMEA).

Experience in forecasting estimation for the project requirements.

Responsible for Quality reports (PMR, PSR, and FMEA) delivering it on time to meet customer objectives and prevent the lowest defect rate and process improvement.

Participated in customer quality audits and responded to findings. PROJECT HIGHLIGHTS

Consistent accuracy and SLA’s maintained for the daily orders.

Implemented best practices for quality check.

Played a key role in Recon process and adding revenue to the company. PERSONAL DETAILS

Name : Merlin Rajesh M

Date of Birth : 22-Nov-1990

Address : No: 12, Drift Wood Drive Avenue, Akkarai, Chennai-600119. DECLARATION

I hereby declare that all the details furnished above are true to the best of my knowledge. Date : Signature

Place: Chennai [M. Merlin Rajesh]

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