Airtel Services Project

Offering over **+ yearsof rich experience in End client Project/Program Management, Scrum Project Management, Test Technical (Automation & Manual Testing), Test Project Management,Quality Assurance and Pre-sales Operations across web Applications domains.

Industry Preference: Telecom Billing (EAI, Revenue Assurance, Rating all BSS modules) /Telecom OSS/Telecom CRM, Web applications across domains.

ǁ Profile Snapshot ǁǁǁǁǁǁ

Expertise in managing the entire project planning & implementationfrom scope management, to activity sequencing, effort & cost estimation, risk analysis to quality management in line with the international guidelines & norms

Resourceful in administering projects with onsite / offshore model and agile &SDLC process-oriented methodologies of managing end-to-end implementation with hands-on experience in Telecom Billing / CRM / BSS & OSS products

Gained overseas exposure of working for prestigious clients like Airtel, Etisalat, Bravo, Clearwire, Nextel Partners, STC, China Mobile &Mobistar across USA, Saudi Arabia, Nigeria, Sri Lanka, Belgium & China

Working for Global Services Delivery Center of Ericsson as part of PMO team, Involved in Delivery and as part of LTC PMP process of Delivery involved in Project Charter, Business Case i.e. Project Initiation document and SOW preparation

Involved in Project Dash Board maintenance to check the health of the operations, project and program at large in terms of Scope, Cost, Schedule and Quality i.e. did the EVA analysis to measure Schedule, Cost variance and keep track the progress of the project.

An enterprising leader with skills in leading personnel towards accomplishment of tactical and strategic goals of the Organization.

ǁ Key Skills ǁǁǁǁǁǁ

~ Defect Management ~ Process Audit ~Pre-Sales Management

~ Release Management ~ Risk Identification & Mitigation ~ Vendor Management

~ Customer Relationship Management ~ Liaison & Coordination ~ Team Management

ǁ Work Experience ǁǁǁǁǁǁ

Oct’2016 –till date QMinds as Scrum Master – CA

May’13 – Sep’16 Ericsson, Bangalore as Project Manager

Dec’09 – Jul’12 Huawei Technologies India Pvt. Ltd., Bangalore as Associate Project Manager

Jan’07 – Nov’09 Nest TechNet, Pune as Senior Test Lead

Feb’04 – Dec’06 Soho India, Pune as Test Lead

Jan’03 – Jan’04 Infosys, Bangalore as Software Engineer

Key Result Areas:

Led service projects of PAAS OSS Programs to ensure that the delivery was appropriate and performed effectively through a well-managed & motivated team

Designed & implemented test strategies for different aspects of testing which include BI Test, End to End test, System Test, FAT, SIT, V&P, UAT &OAT and perfumed pilots to bring them into the recognition

Maintained Project Dashboard to assess the health of Services project; estimated through Function Point, PERT, CPM and Activity based Estimation along with Wideband Delphi Method

Worked as Project Manager to track business requirements of the client and manage these business requirements testing in the form of Traceability Matrix

Acted as a part of Delivery COE and managed proposals & pre-sales activities& also did document management through Share point

Developed & maintained standards & processes for all phases of telecom delivery that align to the overall strategies and ensured that the most cost effective & appropriate IT risk based testing solutions were developed

Collaborated with developers, programmers, test managers& clients to understand the scope of each feature, impact areas and technical complications that need to be considered while writing test cases

Monitored testing activities to ensure the quality & functionality of assigned systems; ensured timely & accurate communication with Development Leads, testers Manager, Vendors and Senior Management throughout the project life-cycle

Maintaining Process, Product, Project, Organizational metrics along with DQI to measure KPI and apply techniques like Pareto analysis, 80/20 rule, fish bone diagrams and Static process control on these metrics to improve process and productivity on year to year basis.

Interacted with team members to ensure smooth progress of project work; ensured adherence to quality norms throughout the implementation process by way of proper measurement and metrics, Dash board to report to Senior Management.

I am well versed in Project Factory model to implement working core and flex team model in order to provide Project As a service (PAAS)

As part of Project Factory model my KRA is to encourage people to become core team through mentoring, training, recognition, problem resolution, fair appraisals and finding ways & means to increase their efficacy and effectiveness etc.

Accomplishments:

Steered efforts in managing RFPs & pricing of test project services in the range of half to 10 Million dollars by preparing responses based on Agile Methodologies using offshore & onsite models for testing solutions and designing solutions based on automation tool selection

Created the Quality Gate Development process & procedures; deployed short and long-term Quality Improvement Programs such as IWP, DQI and ECOE initiatives for estimation methodologies

Developed the Metrics Approach based on project delivery tracking which enabled delivery effectiveness growth and cost reduction of 12%, Agile CIIT processes through careful DevOps solutionsto maximize the benefit of business investments in IT initiatives

Built, developed & maintained a new automated regression testing environment which resulted in highest ROI across TAAS team.

Did corporate training material of the telecom solutions and provided solutions trainingsto corporates.

ǁ Education ǁǁǁǁǁǁ

1998 B.Tech. (Electrical) from J.N.T.U. College of Engineering, Anantapur with 81.7%

ǁ Certifications ǁǁǁǁǁǁ

SAFe4 SA(Agilest) (Member of Scaled Agile)

CSM Certified I.e. Certified Scrum Master (Agile Alliance Member)

PMP Certified (PMI Member)

CMST (Certified Manager of Software Testing) from Software Certifications administered by QAI

ITIL V3 Foundation Certified

Advanced Certificate in Software Engineering (ACSE) from IBM

ǁ Trainings ǁǁǁǁǁǁ

MS Project Trained

Lean Six Sigma Green and Black Belt Trained

ǁ Academic Accomplishment ǁǁǁǁǁǁ

Qualified GATE-98 in Electrical Engineering conducted by HR of Indian Government with a percentile score of 97.73 (All India Rank – 86)

ǁ IT Skills ǁǁǁǁǁǁ

Operating Systems: UNIX (HP-UX11i, Sun Solaris 8 / 9 / 10 and IBM-AIX 5.3 / 5.2 / 5.1), Windows 2000 / XP, VMware, VMware GSX Server and VMware ESX Server

Languages: Java, JDBC, JavaScript, Java Frameworks, Spring MVC, Structs, Hibernate, Servlets, JSP

Testing Tools: Quality Center, Cirrus, Clearquest 7.1, Bugzilla 2.18, SOAP UI, Selenium, TestNG, LoadRunner 8.1, JBoss and Tomcat, Jmeter, Cucumber, jBehave, qTest Platform,, BDD design, Ubiquitous Langaguage (UI), Concepts RPA ( Robot Process Automation ) & Knowledge of UI Path ( Studio 8.0, Robot, Orchestrator )

PM Tools:Eprojects, iQuest, Microsoft Project Plan (MPP) and Share Point

DBMSand Tools:Oracle 10 gR2, Toad, WoSQL, HTML, SVN, Eclipse IDE, MAVEN, Ant and Jenkins Continuous Integration

~ Please refer attached Annexure for Project Details ~

Annexure

ǁ Projects Undertaken ǁǁǁǁǁǁ

Project#1 HAL

Description Holland America Line is a British–American-owned cruise line, a subsidiary of Carnival Corporation & Plcheadquartered in Seattle, Washington, United States. Holland America Line was founded in Rotterdam.

Designation Scrum Master/ SDET

Period Oct’2016 to till date

Team Size 12

Operating/DB Systems Windows, MySQL, Ubuntu

Role:

Studying various Manual Test Cases of WebRes, PCI and MAST applications.

Prepared Test Data for automation of WebRes, PCI and MAST applications, using Protractor, Jasmine and cucumber, type script, java script, java, Selenium

Designed test scripts against test cases of MAST application; tested test scripts if those are consistently working or not.

Documented and tracked requirements, completed use case documentation, documented, and tracked risk and reported team work to upper management and customers. Consistently worked to improve the processes and quality of our team's work by: implementing test-driven development, ensuring that software conformed to architectural standards and participating in design and implementation reviews.

Worked with customers and product manager to prioritize and validate requirements.

Completed plans for long term goals using Microsoft Project.

Coordinated the work efforts of 12-person team for various projects. Helped team complete tasks successfully and on-time and resolved obstacles encountered by team members.

Coordinated and participated in weekly estimation meetings to provide high-level estimates (Story Points) for backlog items.

Defined and agreed KPIs of the scrum with the client and tracked the to achieve within agreed timelines/Scope/Quality/Cost.

Work with product owners to groom the backlog and plan sprints. Track, escalate and remove impediments. Report at daily Scrum of Scrum meetings. Track burn down, issues and progress in Rally. Work with component teams to resolve issues.

Improved team velocity by incorporating capacity planning into sprint planning sessions.

Implemented Issues Tracking in Rally to effectively track impediments against user stories.

Quickly became the recognized Rally expert within QMinds

Resolved a complex infrastructure issue by creating and utilizing a professional network of Scrum Masters, Product Owners and Technical Leads within QMinds

Title: Ericsson BSCS iX

Description: BSCS iX is a convergent, end-to-end billing and customer care system supporting

any type of communications and media service (e.g. mobile, fixed-line, broad band and TV) and any

type of customer segment (residential, corporate and wholesale),business partners, such as roaming,

interconnect, virtual operators and content

Role: Project& Program Manager

Period: May’13 – Sep’16

Team Size: 40

Operating Systems: HP-UX, Oracle, Apache, Tomcat, JBoss, Java, JDBC, JavaScript, Java Frameworks, Spring MVC, Structs, Hibernate, Servlets, JSP, Cucumber, qTest Platform

Role:

Accountable for managing, developing and appraising the Leaders Team and ensuring all resources are effectively managed, developed and appraised.

Involved in PAAS organization activities in creating reusable assets and the IWPs, so that the productivity across projects will be improved and delivered fast.

Responsible for ensuring the whole of the Function team is highly motivated and focused on successful application and execution.

Focused on delivering the things based on offshore methodology

Maintaining and enhancing the overall test Strategy and strategies for the component parts of Testing, namely System test, FAT, SIT, V&P, UAT, OAT and Pilots.

Involved SOC i.e. Statement of Compliance, FRS, Hardware sizing and solution preparation for various clients.

Involved in Cost estimation and Resource identification and allocation during project inception and Cost and Budget forecasting, performing EVA analysis and Program tracking during execution of the project

Efficiently managing for overall program including Implementation, Delivery, Data Migration, Testing, pre-production support operations, reports to Delivery Manager/Function Head, etc.

Had good interaction with third party, India R&D team and client to work together for successful implementation of the project

Functioning as escalation point for major delivery problems during implementation.

Responsible for to Manage and validation of the development and tracking of tactical project plans including scope, schedule, cost, risks, estimates, deliverables and dependencies

Responsible for Development of project charter & plans; facilitates business process workshops.

Title: Huawei CBS (Telecom BSS, OCS)

Description: Huawei CBS is the convergent billing solution based on the next-generation independent rating and billing engine. The solution can support various infrastructure networks and services, and serve all end users no matter prepaid or postpaid. Huawei CBS can provide the end-to-end CBS, including service control and collection, rating and billing, customer care, and more. Huawei CBS can also provide adaptive products according to the status of operators' networks, capable of integrating with third-party systems. Huawei CBS can fully improve operators' billing operation capability, and thus help operators to enhance product competitiveness, increase ARPU, lower operation cost, and improve customer loyalty.

Role: Project& Program Manager

Period: Nov’09 – Jul’12

Team Size: 60

Operating Systems: IBM AIX 5.3 Server and HP X24K Storage,Oracle, Apache, Tomcat, JBoss, Java, JDBC, JavaScript, Java Frameworks, Spring MVC, Structs, Hibernate, Servlets and JSP

Role:

Collected test requirements from clients especially from Bravo, (Saudi Arabia) client; mapped those requirements through RTM and tracked them to execution & closure

Distinction of acting as a SI SPOC for Bravo, Saudi Arabia, Airtel Sri Lanka and Etisalat, Nigeria Clients for providing E2E solutions for managing deliveries with in scope & budget.

Involved SOC i.e. Statement of Compliance, FRS, Hardware sizing and solution preparation for various clients.

Involved in Cost estimation and Resource identification and allocation during project inception and Cost and Budget forecasting, performing EVA analysis and Program tracking during execution of the project

Efficiently managing for overall program including Implementation, Delivery, Data Migration, Testing, pre-production support operations, reports to Delivery Manager/Function Head, etc.

Had good interaction with third party, India R&D team and client to work together for successful implementation of the project

Functioning as escalation point for major delivery problems during implementation.

Responsible for to Manage and validation of the development and tracking of tactical project plans including scope, schedule, cost, risks, estimates, deliverables and dependencies

Responsible for Development of project charter & plans; facilitates business process workshops.

I worked for three client Etisalat(Nigeria), Bravo( Saudi Arabia ) and Airtel ( SriLanka ) for the same product

Title: Kenan FX (Telecom BSS)

Description: FX stands for Framework Extension. Kenan FX is an end-to-end Billing & Order Management Product Suite. Kenan BP is the Billing Engine for the Product Suite. The latest offering is Comverse One, it has EAI for testing End to End from CRM to order capture to order activation & service provisioning to Billing to delivery of Bill invoice

Designation: Senior Test Lead

Period: from Jan’2007 to Nov’2009

Team Size: 20

Operating System: HP UNIX,

Role:

Worked on Rally (Agile Project Management tool) to create user stories, test cases and tracking defects

Created functional automation scripts using open source tools such as Selenium

Interacted with Deployment Team to create nightly automation regression execution builds

Acted as a Test Consultant to ensure that daily automated Regression Testing was successfully performed & completed

Collaborated with the developers within the Scrum Team

Tested web services using SoapUI

Used MAVEN Scripts, SVN, Selenium, Java, Jmeter& Jenkins to create nightly automation scripts for Continuous Integration and continuous delivery from dev to test to stage prod to production on continuous basis.

Developed automation framework using Selenium and TestNG

Title: CRESTEL (Billing Product from Elitecore, Telecom BSS)

Description: CRESTEL is a real time carrier grade OSS BSS platform that enables next generation data, voice and video services over wire line and wireless networks. CRESTEL’s integrated approach to cater to the 3 major process groupings of the convergent marketplace - fulfillment, assurance and billing enhances service provider’s competitive strengths.It has EAI for testing End to End from CRM to order capture to order activation & service provisioning to Billing to delivery of Bill invoice

Designation: Test Lead

Period: Feb’04 – Dec’06

Team Size: 12

Operating System: HP UNIX,Oracle, Apache, Tomcat, JBoss, Java, JDBC, JavaScript, Java Frameworks, Spring MVC, Structs, Hibernate, Servlets and JSP

Role:

Performed SOA Testing (Service Performance Testing, Service Integration Testing, Service Governance Testing & Service Security testing) using SOAP UI tool

Used automated test tool for Functional and Regression Testing.

Worked on extensively SELENIUM and TestNG test framework

Engaged in Automation Infrastructure Development in Selenium using Java

Designed Tests Using keyword Driven Methodology for selected areas

Prepared:

oComplex Automated Script framework and utility functions for performance testing using Load Runner 8.1

oA typically customized script framework and complex scripts for LR using C language and automated all the use cases in the product

Defined the performance scenarios based on the client provided QA use cases & inputs

Developed several utility functions in C language to optimize & enhance LR scripts

Created & executed:

oPerformance scenarios for benchmarking to optimize JVM and Application configuration

oLR scenarios for Performance Verification Testing (PVT) which helps in comparison of performance across different versions and the comparison of performance across different dimensions of data model within a same version

Title: CRM (Amdocs, Telecom BSS)

Description: CRM handles following 4 processes:

Receive Communication: To receive request for service from end customer

Handle & Assign Communication: To handle and assign the request to concerned person based on request from end customer

Resolve & Close Communication: Now solve the problem of the customer and close it

Outbound Communication: To inform the status of the problem to end customer

Designation: Test Engineer

Period: Jan’03 – Jan’04

Team Size: 16

Operating Systems: BEA TUXEDO / HP UNIX

Role:

Performed:

oUser Acceptance Testing and Functional Testing of the Amdocs CRM product

oFunctional and System Testing

oend-to-end User Acceptance Testing which covers scenarios those that were related and direct impact on finances of the client i.e. Revenue Testing

Acted as Tester to apply defect preventive mechanism for UAT testing of Amdocs CRM Product to reach out solutions to have user defect free testing

Mapped test cases to test scenarios and test scenarios to requirements in TestDirector

Executed test cases and prepared datasheets in TestDirector for each test scenario and performed the test data set-up as per the scenario

Learnt Bug Life-cycle/Test/Defect/Ticket Management, QA/Process Audit

V RAMA PRASADA REDDY

Phone: +1-201-***-****

E-Mail: *********.*****@*****.***

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