Customer Service Manager
Resume:
R O S E M S U M P T E R
**************@*****.***
Eastpointe, MI 48021
PROFESSIONAL SUMMARY
I am a very positive person like working around people and a very happy person. Like to meet and exceed expectations and requirements set before me, which will increase my potential for growth within any company.
SKILLS
Handling cash ability to work
independent or as part of a team
hard worker with then capability of
learning new tasks quickly able to
work well under pressure and multitask
exceptional team leader innovative
and goal oriented
EXPERIENCE
Manager, WENDYS, Jun 2015 Current, DETROIT, MI
Managed performance of team members, conducted performance appraisals, and recommended promotions.
Prepared payroll and maintenance budgets for corporate management approval. Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies. Caregiver, HEALTH CARE, Apr 1991 Current, EASTPOINTE, MI Assisted residents in managing daily living including lifting, bathing, and feeding support.
Performed household chores to promote cleanliness, safety, and livability. Assisted clients with maintaining personal connections by gathering information and typing up their correspondence.
Managed the client's daily living needs such as shopping, organizing medicines and transporting them to their medical appointments.
Performed routine housekeeping, including making beds, doing dishes, and sweeping. Trained family members exceptional bedside care and daily living support for loved RS
Jun 1985
ones.
Director, LEMON BURN, Jun 2019 Jun 2021, EASTPOINTE, MI PLACING ORDERS
HELP MAKE THE PRODUCT
BRING IN NEW CUSTOMERS
PROMOTE THE COMPANY
SELL THE PRODUCTS
OWNER, DAYCARE, Apr 2005 Jul 2007, EASTPOINTE, MI TAKING CARE OF THE CHILDREN
TEACHING THE KIDS MATH AND READING, ALPHABET, COLORING, DRAWING TAKING TRIPS, LUNCHES, NAPS
AFTER SCHOOL PROGRAMS
Shift Manager, KENTUCKY FRIED CHICKEN, Apr 1993 Aug 1994, DETROIT, MI Evaluated performance of associates and mentored underperforming employees on ways to improve.
Coordinated work handoffs and schedules with other Shift Managers. Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered. Supervised hourly and temporary personnel, provided work direction, and reviewed work processes.
Tracked labor, sales, and inventory and managed operations to maximize returns. Operator, DYNPLAST, Aug 1986 Sep 1988, STERLING HEIGHT, MI Updated documentation for safety checks and maintenance issues, noting equipment performance and problems.
Monitored [Type] equipment continuously to spot and correct operational issues. EDUCATION
High School Diploma
MARTIN LUTHER KING DETROIT, MI
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