Customer Service Data Entry
Resume:
Alice Sene
Customer Service/Front Desk/Data Entry/Inside Sales Support
Fontana, CA 92337
*********@*****.***
To obtain an Administrative or Customer Service position using my extensive experience with opportunity for growth and advancement.
Qualities
Excellent communications skills, self-motivated, detail oriented, dependable and conscientious. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.
Authorized to work in the US for any employer
Work Experience
Shipping/Customer Service
Enviroguard - Montclair, CA
June 2016 to August 2019
Provided Customer support via email, over the phone and fax.
I entered bills into Quickbooks for the Accounting department.
I was in charge of the shipping department, which entailed making sure all Bill of Ladings were filled out correctly for all shipments. International as well as domestic shipments.
I also supported the sales department and customers with freight quotes.
I made sure all freight claims were filed in a timely manner.
I have experience with UPS and FedEX portals.
I dealt with LTL carriers as well as 3rd party brokers in regards to freight.
Customer Service/Front Desk/Data Entry/Inside Sales Support
A PLUS INTERNATIONAL, INC - Chino, CA
October 2005 to March 2012
Provided telephone, online and face to face customer service/support.
Various customer accounts needed order entry using SAP, ARIBA and Oracle systems.
Provided ETA on open orders, back orders, and inventory.
Provided proof of delivery and tracking information to various accounts.
Kept customers updated on pricing and new items sold.
Customer order fulfillment from purchase orders via email, fax or telephone.
Order processing in an EDI system.
Arranged shipments daily with warehouse for shipments coming and going.
Needed to get shipping quotes from FEDEX, UPS and various trucking companies daily.
Provided RMA help for customers needing to return items due to various reasons.
Operator - answering 10 line phone system.
Greeting incoming clients and new customers.
Ordered all office supplies for two locations.
Sort and distribute mail between two locations.
Metered all outgoing mail using the Pitney Bowes mail system.
Customer Service/Data Entry/Inside Sales/Inside Sales Support
KST DATA, INC - Los Angeles, CA
August 2001 to November 2004
Provided telephone and online customer service/sales support.
Entered purchase orders using FileMaker Pro and ARIBA for order entry.
Provided ETA on open orders, back orders, and inventory.
Provided different accounts proof of delivery and tracking information.
Provide spreadsheets according to each sales person's needs.
Sent out various sales quotes.
Inform main accounts on pricing issues.
Frequent phone and email interaction.
Customer Service/Data Entry/Inside Sales/Inside Sales Support
ZNYX NETWORKS - Fremont, CA
April 1999 to May 2001
Provided telephone and online customer service/sales support.
Entered purchase orders using ACT software.
Provided ETA on open orders, back orders, and inventory.
Provided different accounts proof of delivery and tracking information.
Provided price quotes and helped with any RMA issues to the sales team.
Researched any outstanding accounting issues per sales person.
In charge of maintaining an accurate record of each sales person's sales each month.
Frequent phone and email interaction.
Dealt with international sales and shipping issues.
Customer Service/Data Entry/Receiving/Inventory
SAN JOSE DISTRIBUTION SVCS - San Jose, CA
January 1997 to March 1999
Phone contact with various customers most of the day.
Entered purchase orders using in house ordering system.
Provided ETA on open orders, back orders, and inventory.
Dealt with different customers needing to store certain products in the warehouse.
Interacted with warehouse on inventory, receiving and shipping issues.
Dealt with various trucking companies to comply with shipping restrictions.
Kept an updated inventory report daily.
Familiar with FEDEX, UPS and DHL systems.
Kitting Coordinator/Order Puller
ARROW ELECTRONICS - San Jose, CA
June 1995 to December 1997
Shipping/Receiving
Pulled manufactured parts for certain warehouses.
Received certain parts into system.
Interacted with different project managers in regards to inventory issues.
Maintained a kitting area for outgoing projects that were ready for the manufacturer.
Helped out in shipping area with UPS and FEDEX systems.
Education
High school graduate
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