Customer Service
Resume:
C AREER OBJECTIVE
EXPERIENCE
Jocelyn Torpy
Lafayette, LA, 70507
************@*****.***
Efficient professional with 11.5 years of experience and a proven knowledge of customer communications, customer satisfaction, and relationship management. Aiming to leverage my skills to successfully fill the Customer service role at your company.
ALKIMOS NEWS AND GIFTS, Alkimos, WA
Owner :operator, Oct 2017 - Aug 2021
Oversaw the day to day running and management of the business which includes but is not limited to marketing, administration, accounts, invoicing, customer enquires and ordering supplies Ensure sufficient resources in place to meet clients requirements and expectations. Research and analyse business opportunities ensuring viable demand and profitability on offer Conduct all business in accordance with appropriate government and workplace regulations. Complete all necessary administration relating to the business including filing, emailing,scanning and invoicing. Ensure all data is recorded accurately and update as required . Ensure customers request and feedback, both verbal and written are responded to promptly and efficiently.
Develop and maintain strong relationship with customers and follow up on any business leads. Inspects all completed works and ensure a high level of quality is present before sign off on . Trained and coach mentored staff across operations which led to exceptional customer services . Kept abreast of latest industry trend and technologies t further service offering to customers. REALTY OF CENA, Arnaudville, LA
Owner Manager, Jun 2008 - Dec 2015
Showing clients rental properties, collecting payments, scheduling appointments for maintence on properties, collecting payments, answering renters request, complaints and solving any problems in a timely manner .
BARONNE FOOT CENTER, Lafayette, LA
Receptionist
• Complete insurance or other claim forms.
Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
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• Answer telephones and direct calls to appropriate staff.
• Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. TORPY AND CASTILLE PHYSICAL THERAPY, Jennings, LA Office Manager
• Receive payments and post amounts paid to customer accounts. Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
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Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims.
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• Answer telephones and direct calls to appropriate staff.
• Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Operate office equipment, such as voice mail messaging systems, and use word processing, 111 Banister Court Lafayette, LA, 70507 337-***-**** ************@*****.*** EDUCATION
REFERENCES
spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
• Complete insurance or other claim forms.
Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
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Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
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• Transmit correspondence or medical records by mail, e-mail, or fax.
• Maintain medical records, technical library, or correspondence files. Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
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Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
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University of Louisiana at Lafayette
Lafayette, LA
Business Administration (Jul 2004)
Louisiana State University-Eunice
Eunice, LA
Business Administration (May 2004)
McNeese State University
Lake Charles, LA
Completed coursework towards Undecided (May 1997)
References available upon request
111 Banister Court Lafayette, LA, 70507 337-***-**** ************@*****.***
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