Sr. Billing Analyst III

BRIAN OPANOWITZ

***** ****** **, ******, ** *****

Ph: 936-***-****

**********@*****.***

PROFESSIONAL SUMMARY:

Billing Analyst II with over 20 years of experience in multiple billing systems and platforms, bill auditing, AR reconciliations, credit and collections within credit unions, banking institutions and telecommunications companies, 20+ years of customer service experience at all levels of management, internal and external customers.

SKILLS:

Customer Service focused

Detailed oriented

On Time Delivery

Reliable

Staff training and development

Process improvements

EXPERIENCE:

Consolidated Communications Inc. Jan 2003 Dec 2020

Billing Analyst II: 2005-2020 Conroe, TX

Primary duties: Billing invoice audits for 23 states, document audit results for errors and submit for corrections before billing, Erate for 3 states, LERG report updates and distribution to various departments, release past due notices, automated PIC CARE processes, maintain documentation for training of audits, work within AS400/DPI, work in MACC/Customer Master billing system for eastern states, trained on eastern states audit processes. Updated and handled various reports for all levels of management, worked closely with regulatory for SOX compliance, internal/external auditors.

Collection Specialist III: 2003-2005

Credit/Collections/Carrier Access Billing (CABS)

NACM certification

Called customers for past dues owed on bills, took over as lead collector for CABS collections, handled various reports sent to AP/AR and upper management for month end, quarterly and yearly reporting. Resolved issues with major carriers, collected over $15 mil in back monies owed from major telecom carriers.

BearCom Wireless Inc. Sep 2000 Jan 2003

Collection Specialist III Garland, TX

Worked collections on past due wireless accounts, consumer and large business both national and overseas, worked with sales group to streamline process for better order entry process with less errors, revamped commission payout program to sales reps, learned to program wireless equipment for radios, hand held walkie-talkies, learned geo-coding in KPI tables for tax tables at point of billing, worked with Vertex tax tables.

Allied Riser Communications, Inc. Jan 1998 Aug 2000

Customer Conference Host/Collection Specialist Richardson, TX

Hosted and moderated large teleconference calls for over 100 call-in participants for major clients across the US. Worked with customer care to resolve issues, worked with engineers to problem solve technical issues during calls, reported to upper management results of calls, revenue gained/loss, collected past dues, reconciled billing issues.

EDUCATION:

High School Diploma May 1981

LV Berkner High School Richardson, TX

Coursework studies

University of North Texas Denton, TX

Coursework studies completed:

Journalism I

English 101

Math 101

Business Administration 101

US Army Veteran

Notary Public State of Texas Commission expires: 7/27/2023

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