Sales Manager
Resume:
Karyzza Kaye Kinney
Bloomington, MN *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Social Catering Manager
Embassy Suites by Hilton - Minneapolis, MN
August 2021 to Present
Fine Dining Server
Hilton Minneapolis/Bloomington - Bloomington, MN
March 2021 to Present
Part Time
Director of Sales and Marketing
GrandStay Hotel & Suites - Apple Valley, MN
January 2021 to July 2021
Full Time
Handling Sales and Marketing, Revenue Management, Front Office, Admin, Hiring, Payroll, Catering and Management, Hotel Operations.
Front Office Manager
GrandStay Hotel & Suites - Apple Valley, MN
January 2021 to July 2021
Apparel Supervisor
Sierra Richfield - Richfield, MN
November 2020 to January 2021
Venue Manager
Palazzo Venezia
December 2018 to June 2020
Sales and Marketing
Events and Operations
Admin
Food and Beverage Supervisor
Hilton Minneapolis - Bloomington, MN
April 2017 to May 2018
USA
• Responsible for ensuring that operations/service/revenue goals are achieved or exceeded from BOH to FOH at Main
• Dining Room, Chop House Restaurant, Starbucks, Hilton Honors Executive Lounge, Olive Bar and Convention Halls/Events Halls.
Sales Account Manager
Astoria Hotels and Resorts
April 2015 to March 2017
• Responsible for ensuring that revenue goals are achieved or exceeded by developing and closing FIT's and GIT's business for Seven Properties; Astoria Plaza, Astoria Greenbelt, Astoria Boracay, Astoria Current, Astoria Bohol, Astoria
Palawan and Chardonnay (Event's Hall)
• Responsible and deals into executive/admin office, reservations department, front office department, public relations department, food and beverage department, banquets, finance department and housekeeping department.
• Managing assigned sales accounts, territory and market segment by targeting sales calls and promoting the brand to customers.
• Managing sales accounts by analyzing needs, creating strategies, and measuring client responses.
• Responsible for contracts, statement of account, banquet event order, ensuring that all aspects of the agreement are complete and documented.
• Securing bid opportunities through direct contact, e-mail and telephone.
• Prospecting business development by soliciting favorable contacts with potential new accounts.
• Retaining existing accounts by researching and resolving customer problems. Conducting follow-up calls to identify future business needs solicits feedback, identifies issues and recommends enhancements to products or services.
• Ensures client's satisfaction by facilitating positive, long-term relationships.
• Develops and supports sales presentations and events.
• Meets sales accountability requirements by preparing reports on sales results, market conditions or key account metrics.
• Responsible for VIP Site/Ocular inspections
• Travelling locally to meet with prospective clients/guest and other sales managers to discuss business.
• Attending tradeshow.
• Responsible for budget, revenue management and promotional reporting. Sales Executive/Events Coordinator
RIXOS HOTEL
January 2014 to March 2015
Rixos Bab Al Bahr Ras Al Khaimah, United Arab Emirates
• Responsible for supporting the company, sales team and ensuring that they have the details, supports and resources(email and phone calls) needed to set them apart from competition.
• Responsible for coordinating events, planning menus, etc. setting up, ensuring that event runs smoothly. Banquet and Event Order, Meeting Room Overview, Group Recap and Site Inspections.
• Assist in controlling and analyzing quality levels of products and service, guest satisfaction, merchandising and marketing, operating costs and sanitation. Establish and maintain effective employee relations.
• Develop formal training plans and conduct on the job training sessions for Food & Beverage Department employees
(director, manager, supervisor, team captain and staff).
• Assist with the compilation of new menus and beverage lists. Attend and contribute to daily Food & Beverage departmental meetings. Inform the Food & Beverage Department on a daily basis of all relevant information on operational matters.
• Oversee the preparation, presentation and service of F & B products to ensure highest quality at all times. Controlling
Restaurant Reservation of all the fine dining restaurants.
• Handles payroll, scheduling over 90 staff in F & B department. Server/Food and Beverage Attendant
Greenbrier Hotel and Resorts - White Sulphur Springs, WV April 2013 to November 2013
USA
• Restaurant Management and Banquet Management; efficient in any formal dining setting. Cocktail Server
Westin Hotel and Resorts - Snowmass Village, CO
October 2012 to April 2013
USA
• Guest Services and Room Service; essential in any efficient bar and dinner work setting and have a crucial role in making everything work smoothly.
Bartender & Event Organizer
Mixmo Mobile Bar Unltd
October 2011 to October 2012
Philippines
• Set up the function and oversaw all aspects of bar service from start to end of the entire event. Team Captain/Food Server
Malyn's Perez Reyes Catering Services, Lipa City - PH December 2009 to October 2012
Philippines
• Responsible for preparing the tables and laying napkins and utensils. Maintaining appropriate dining experience, fulfillment of customer's needs, offering drinks and replenishing utensil.
• Responsible for coordinating the execution of our events in our multiple private event rooms. Responsible for motivating and leading our team of banquet servers and bartenders to ensure our members and guests expectations are exceeded.
Education
Bachelor's in International Hotel and Tourism Management De La Salle University
June 2009 to April 2013
Skills
• CEM (Less than 1 year)
• Cooking (Less than 1 year)
• Customer Service (Less than 1 year)
• fast learner (Less than 1 year)
• Magic (Less than 1 year)
• Fidelio
• OpenTable
• Restaurant Management
• Menu Planning
• Revenue Management
• Guest Services
• Public Relations
• Micros POS
• Pricing
• Event Planning
• Events Management Customer Service and Communication
• Reputation for displaying professionalism and integrity as a front liner corporate representative, comfortable interacting with professionals at all levels.
• Effective team leader with essential interpersonal and presentation skills. Leadership, Management, Adaptability and Flexibility
• Detailed oriented and organized; able to meet deadlines and excel in multiple assignments; fast learner with proven ability to hit the ground running and deliver results quickly.
• Innovative problem-solver who can generate workable solutions and resolve complaints. Functional and Technical
• Anticipates future trends and related issues about the hospitality industry; Capable of cooking and distinguishing different Asian and International Cuisines. Basic Flair-tending and Mixology.
• IT skills (Microsoft Suites, Internet Research, Proficient in Photoshop, Proficient in Movie Making and Sound Remixing), IRIS (Intercontinental Reservations Interface System), Magic, iCare, CEM, Fidelio Live Suites, Restaurant Resolution, Open Table and IFCA. Skytouch, TimeRack.
• Account Management
• Banquet Experience
• Budgeting
• Business Development
• Catering
• Profit & Loss
• Sales Support
• Kitchen Management Experience
• Serving Experience
• Skytouch (1 year)
• Sales Management
• Culinary Experience
• Labor Cost Analysis
• Office Management
• Upselling
• POS
Languages
• Tagalog - Expert
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