Pharmacist Customer Service
Resume:
BRITNIE OSHIMA
********@*.*******.***
94502
C ONTACT
THOMAS J LONG SCHOOL OF
PHARMACY
Stockton, CA
PharmD Pharmacy (Aug 2008)
UNIVERSITY OF THE PACIFIC
Stockton, CA
Pre-Pharmacy Pharmacy
E DUCATION
Bilingual - Japanese speaking and
literate
Business Development
Conflict Resolution
Customer Service
Data Management
HIPAA Trained
Medicare / Medicaid
Problem Solving
Team Leadership
ADDITIONAL S K I L L S
Advanced Cardiac Life Support (ACLS)
Cardiopulmonary Resuscitation (CPR)
C E R T I F I C A T I ONS
* Pharmacist with 13 years in pharmaceutical services (proficiency in retail chain pharmacies as well as experience in clinical hospital setting). * Exceptional interpersonal skills, consistently exceeding customer service standards. * Adept at dispensing medication with precision and efficiency * Increased overall productivity by implementing operations that enhanced workflow and reduced errors.
C A R E E R OBJECTIVE
PHARMACY MANAGER
Walgreens, Alameda, CA / Feb 2016 - Present
STAFF PHARMACIST
Walgreens, Alameda and Oakland, CA / Jun 2009 - Aug 2016 E X P E R I E N C E
Providing exceptional customer service including not only additional education regarding medications and medical consultations, also professional yet friendly empathetic and understanding mannerisms which builds lasting and trusting relationships with staff, customers, and patients.
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Recruiting, training, coaching, and motivating both pharmacist and technician interns and externs as a preceptor, improving overall performance.
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Implementing guidelines and workflow orders in which minimize administrative errors as well as enhance performance and proficiency.
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Manage drug inventory levels, ordering supplies and medications for replenishment, verifying deliveries against purchase orders, and resolving any discrepancies.
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Worked closely with staff technicians and pharmacists in a cohesive manner to prepare various pharmaceutical preparations according to written, faxed, and verbal prescriptions.
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Communicated directly with doctor's offices via telephone and fax to resolve any medication prescription issues or discrepancies.
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Participated in MTM program - analyzed patient medication profiles and provided in-depth information and education to customers in scheduled in-person or teleconference appointments regarding their prescriptions and medication/health concerns, improving health education and medication adherence and compliance.
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PHARMACIST
Kaiser, Oakland, CA / Jun 2008 - Jun 2009
Completed several pharmacy intern rotations in the hospital setting including Critical Care, Infectious Disease, Internal Medicine, inpatient and discharge pharmacy training which led to employment as a staffed pharmacist upon college pharmacy program graduation.
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Participated in rounds with a team of medical supervising physicians, resident physicians, nurses, and case managers to serve as a pharmacy representative who could provide proper pharmaceutical guideline recommended drug therapy as well as reference for calculating proper medication doses and regimens.
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Gained experience in intensive care unit, pediatric department, and palliative care medical team - admixed IV orders, unit-dosed medications for Pyxis machines prepared for nursing staff for patient administration, and ordering standard protocol medications for emergency code situations.
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Worked in discharge pharmacy taking orders and in direct communication with physicians and nursing staff. Prepared medications for patients as well as provided excellent customer service by delivering prescriptions to hospital floors prior to patient discharge and providing in-depth medication consultation.
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