Recovery Systems Client Services

BRUCE ARTHUR

*** *. ******** #*** 480-***-****

Mesa, AZ 85210 ***************@*****.***

Highlight of Qualifications

●15+ years experience working in a call centers including 10 years of management experience

●Proven track record of productivity and reliability

●Ability to perform successfully utilizing problem solving & time management skills

●Effective communicator with customers in sales and collection positions

●Can work independently as well as in a team environment

●Skilled problem solver in addressing and resolving customer needs

Employment History

Inside Sales, Revanna- Fed Ex Portfolio, Tempe, AZ 3/15-Present

●Coordinated logistics for existing clients of FedEx as well as potential new clients

●Assessed and identified client needs in streamlining and providing best services possible

●Managed customer accounts for high volume shippers totaling on average over 1 Million Dollars in shipping per week

Producer Salesman, Transamerica Life Insurance, St Louis, Mo 8/12- 6/14

●Communicated with existing clients and new leads, evaluating their needs, & upgrading their financial status

●Educated consumers on available insurance products, covering final expense, term and mortgage insurance

●Successfully developed a lead program to meet more prospects and satisfy their financial needs

Collection Sales Manager, United Recovery Systems- Capital One Tulsa, OK 3/08- 1/12

●Interviewed and trained a collection force of 18-20 3rd party debt collectors

●Oversaw and managed successful dialer campaigns and developed reports on their effectiveness, leading the local branch without a formal complaint for 4 years

●Developed new and experienced collectors, listening to live and recorded sales calls, with collectors to improve their productivity in their pre-legal negotiations

●Trained a group that leads the local branch in collections while, teaching them the importance of the changing collection environment

● Won the Capital One Manager of the year award 2010

Unit Manager, Client Services–Citibank Associate Credit Cards, St. Louis, MO 12/01-2/07

●Oversaw a staff of 15-20 collectors with less production and experience and trained them on how to improve their efficiency and productivity

●Trained and oversaw their daily collection effort, evaluated them on monthly reviews and reports on how collectors were progressing. Always searching for the individual plans that different collectors need

●Most decorated collector based on individual productivity in the history of Client Services

Education

National-Louis University

Bachelor of Science in Behavioral Science

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