Service Officer Security Guard

Patrice Brown

Service Center Specialist

Orlando, FL 321-***-****

***-******@*******.***

Professional Profile:

Outstanding, experienced Customer Service Representative with a background of over ten years in Customer Service, while improving client initiatives. Experienced leader known for building strong client and customer relations while leveraging extensive knowledge to ensure customer-service support.

Direct Core Skills:

Team Player • Active Listener • Critical Thinker • Negotiations • Customer Service • Communications • Complex Problem Solver • Analysis & Planning • Policies/Procedures • Judgment and Decision Making • Client Relations • Operations Improvement • Staff Training/Development • Strong Interpersonal Skills• Negotiation • Flexibility

Professional Experience

Detention Service Officer

Orange County Corrections, Orlando, FL. 2018 to Present

Monitored attentively the perimeter of the compound through video cameras for suspicious activity.

Opened and closed traps for staff and inmates, including cell doors. While making sure the safety of inmates and staff are not harmed.

Created critical books for upper management, regarding inmate incidents.

Conducted headcount of inmates in each facility twice a night.

Received calls and directed to appropriate sources.

Sales Associates

Macy’s, Orlando, FL. 2012 to Present

Researched Customers online order and shipped in a timely manner. Recovered and replenished various of merchandise throughout the department store to appropriate place when needed.

Cleaned and maintained fitting rooms for guest and balanced cash registers at end of shift.

Exhibited excellent customer service, by answering customer needs and directing them to merchandise to checkout items.

Resolved customers concerns by using effective communication and analytical skills.

Business Service Representative

Orange County Convention Center, Orlando, FL. 2011 to 2018

Responsible for all toll booth keys, verified tool booth attendant deposits and reassured that they both match.

Briefed attendants before the start of shift on daily events and special exceptions.

Recognized several county badges for parking payment. Including using company van and golf carts to locate availability for parking space.

Communicated using two way hand held radios between co-workers, traffic department, security department, law enforcement, and office management.

Security Guard

McRoberts Protective Agency, Miami, FL. Security Guard 2010 to 2011

Informed daily events to second shift and management of any incidents or accidents.

Screened all guest travelling on various cruise lines, verified ID’s, secured exit doors for safety purpose, and monitored all locations within the building in Port Everglades, and Port of Miami

Observed and reported any suspicious activities or suspicious packages.

Toll Collector

Faneuil Toll Operations, Miami, FL. 2009 to 2011

Collected money and gave exact change back to customers travelling the FL. Turnpike.

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