Front Desk Customer Service
Resume:
Amanda Sullivan
North Tazewell, VA *****
********************@***********.***
Authorized to work in the US for any employer
Work Experience
Farm Helper
Ferdin Family Farm - Rosedale, VA
March 2021 to Present
• Work with cattle and horses.
• Clean barns, office and equipment.
• Keep inventory of feed, hay,medicine and supplies.
• Work long shifts alone or with others depending on the type of work that day.
• Work cattle thru head chute.
Cashier/Stocker/Customer Service
12 Enterprise (PM Quick Mart/Raven Mart) - Pounding Mill, VA January 2017 to August 2019
• Operate computers, credit card and EBT machines, gas and diesel pumps,
• Open and close money till, handle deposit bags coupons, charges, charge accounts (charges, payments and paying off account), pay vendors and distributors.
• Handle deliveries (Receive, put up/restock)
• Keep store, bathroom, parking lot and deli
• Keep up with inventory and stock
• Constant schedule changes, work and close store alone
• A variety of customers, always be friendly and professional Cashier/Crew Member
McDonald's - Pounding Mill, VA
September 2015 to March 2017
• Cleaning
• Stocking
• Inventory
• Customer service
• Assigned certain job for the day
• Open money till
• Take orders properly and correct
• Handle large groups of customers at one time
Education
High school diploma
May 2002
Skills
• Cash Handling (10+ years)
• Cashiering (10+ years)
• Cleaning Experience (10+ years)
• Food Preparation (2 years)
• Food Service (10+ years)
• Packaging (2 years)
• Animal Care (10+ years)
• Farming (5 years)
• Inside Sales
• Customer service (6 years)
• Kennel Experience (Less than 1 year)
• Equine Experience
• Pet Care (10+ years)
• Laundry
• Caregiving (5 years)
• Care plans
• Windows
• Data collection
• Agriculture
• Maintenance
• Mechanical knowledge
• Hand tools
• Dietary department experience
• Dietary department experience
• Resident's rights
• Typing
• Hotel experience
• Negotiation
• Serving
• Front desk
• Planograms
Languages
• English - Expert
Certifications and Licenses
Adult First Aid/CPR/AED
September 2021 to September 2023
American Red Cross Training
Adult First Aid-- CPR-- AED
Completed : 9-25-2021
Validity Period : 2 years
Certificate ID : 00OP4B0
Assessments
Construction safety — Familiar
June 2021
Using safe practices while on a construction site
Full results: Familiar
Case management & social work — Familiar
June 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Familiar
Inside sales — Proficient
June 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Retail customer service — Familiar
June 2021
Comprehending and responding to retail customer needs Full results: Familiar
Home health aide skills — Proficient
June 2021
Providing care to patients in a home setting
Full results: Proficient
Patient-focused care — Familiar
July 2021
Responding to patient concerns with sensitivity
Full results: Familiar
Basic attention to detail — Familiar
June 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Customer service — Proficient
June 2021
Identifying and resolving common customer issues
Full results: Proficient
Retail customer service — Familiar
June 2021
Comprehending and responding to retail customer needs Full results: Familiar
Work style: Reliability — Highly Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
General manager (hospitality) — Proficient
October 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient
Restaurant manager — Proficient
October 2021
Managing restaurant staff and meeting customer expectations Full results: Proficient
Verbal communication — Familiar
October 2021
Speaking clearly, correctly, and concisely
Full results: Familiar
Front desk agent (hotel) — Familiar
October 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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