Desktop Support Assistant Office

EDWARD QUINONES

202-***-****

*******@*****.***

Experience

Office Manager/ Desktop Support / Customer Service Representative Nov 2011 - Present

Allstate Insurance

Key Duties and Responsibilities:

● Manage/Oversight (3) Allstate offices locations. Ensuring that customer’s needs are met satisfactorily.

● Administrating/resolving desktop software/hardware issues, laptop support and company software support.

● Troubleshoot problematic software/hardware issues affecting office operations: Adding, removing, maintaining customer’s accounts, password configuration and support, assignment of permissions to accounts, policies, folders, and directories, scheduling repair services for individual laptops, workstations, and printers.

● Assist/Troubleshoot issues with customer’s mobile devices and applications .

● Installed/upgraded hardware/software on workstations.

● In-person/telephone support with claims/coverageexplanations/setup online accounts.

● Maintained relations with Networking vendors.

● Documenting support and diagnostic activities.

● Manage log files via Allstate Database.

Assistant Office Manager

May 2010- Oct 2011

Nationwide Insurance

Key Duties and Responsibilities:

● Provided desktop support.

● Process payments/online transactions.

● Installed hardware and software workstations and mobile devices.

● Perform image/drive encryptions laptops/tablets.

● Oversight of Office/Reception operations.

● Updated/maintained internal database.

Skills

Software/Technical

Gateway

Bilingual (Fluent Spanish/English)

Advisor Pro

Alliance

Windows 10

Microsoft Office Suite

Zoom/ Zoom Meetings

Apple Devices

Red Hat Enterprise Linux (learning)

MAC OS X

Penetration Testing (learning)

Google Software Suite

SQL Injection (learning)

Microsoft Devices

Surface Pro (series)

WinSCP

Norton 360

Support VOIP phones (Cisco/Avaya)

AV Equipment/ROKU/Amazon devices

Vaccinated: Moderna COVID-19 (May 2021)

Education

● Security+ CE Certificate (CompTIA)

● Currently taking course in Website Hacking/PenTesting/Bug Bounty Hunting

● Completed Network + Training (CompTIA)

● High School Diploma

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