Enrollment Specialist Customer Service
Resume:
Samantha Cicero
Radcliff, KY *****
***************@*******.***
I started out in customer service as my first job. Although i have gained experience in manafacturing my passion is and will always be customer service. Authorized to work in the US for any employer
Work Experience
Open Enrollment Specialist
Conduent/CFA staffing - Lexington, KY
October 2021 to Present
• Completing new applications
• Reporting changes/updating existing applications
• Re-running eligibility
• Status case/MCO enrollment
• Reviewing eligibility
• 1095B reprints
• Presumptive Eligibility questions
• Requesting replacement Medicaid cards
• Reviewing status of RFI documents submitted
• MCO enrollment
• MCO change
• QHP enrollment
• Password resets
• Review recent correspondence
• General information
Production Technician
Jabil Inc - Auburn Hills, MI
August 2020 to July 2021
• run a production line building medical equipment
• run testing and programming on units
• train new employees when needed
• 6s
• MRB where i compute and keep logs of damaged items whether done by production team or came from a vendor
• perform quality inspections
• practice GDP
• build and inspect circuit boards
• Help customers that come in to review the programming thats being used, to ensure the program is running smoothly
• Program units being used by downloading the applicable program then running it to ensure it was properly programmed
Mig Welder/line leader
Hendrickson - Elizabethtown, KY
August 2016 to May 2020
• used fixtures to place parts to be welded
• mig welded parts onto product
• performed quality inspections
• performed data entry to track downtime and ways to prevent it
• performed 5s
• trained new associates
• attended monthly meetings on production, quality, and safety
• Ensure team members have tools needed to do job
• Attend daily meetings to go over production goals, quality issues, machine issues and any concerns the team has
Welder/Fabricator
Santa Rosa Systems - Mount Washington, KY
August 2012 to August 2016
• 5s
• perform mig welding on steel
• perform quality inspections
• read and interpret blue prints to assemble parts for conveyor systems
• assembled parts for conveyor systems.
CSR/ Trainer
Neilsen - Radcliff, KY
July 2006 to June 2012
• Conducted outbound calls 400 plus daily.
• Conducted research surveys by outbound calling
• Performed data entry
• filled in as a receptionists when needed
• trained new associates by listening in on phone interviews and giving constructive critiques Education
GED
Hardin county lync
Skills
• MIG welding (7 years)
• Machine Operator (5 years)
• Production worker (5 years)
• Quality Control (7 years)
• Trainer (5 years)
• Team Leadership (2 years)
• Customer Service (4 years)
• Call Center (4 years)
• Call Center Management (1 year)
• Welding
• Fabrication
• Microsoft Word (10+ years)
• Microsoft Powerpoint (5 years)
• Microsoft Outlook (5 years)
• Customer Service (5 years)
• Excel (Less than 1 year)
• 5S
• Manufacturing
• Plasma Cutting
• Assembly
• Lean Manufacturing
• Blueprint Reading
• Production Management
• Lean
• Quality Inspection
• SAP
• Mechanical Knowledge
• Process improvement
• Continuous improvement
• Calipers
• Micrometer
• Computer Networking
• Technical support
• Supervising experience
• Data entry
• Basic math
• Typing
Certifications and Licenses
NCRC
Present
Driver's License
Assessments
Workplace English — Expert
January 2020
Understanding spoken and written English in work situations. Full results: Expert
Work Style: Reliability — Expert
August 2020
Tendency to be dependable and come to work
Full results: Expert
Receptionist — Proficient
December 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient September 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Manufacturing fit — Highly Proficient
April 2021
Measures the traits that are important for success in manufacturing roles Full results: Highly Proficient
Recruiting — Proficient
August 2021
Managing the candidate sourcing and selection process Full results: Proficient
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Highly Proficient
September 2021
Demonstrating customer service skills in a call center setting Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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